• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Mail Not Received Using Webforms Or Scripts

B

Beerguy

Guest
Just set up a new server using Plesk and have a major issue. Any mail generated using a form/script installed on the site such as an order confirmation email, any type of automated response or if any mailing list script is used to send mail is not being received by those using major ISP's such as Comcast, Verizon, etc. Its only getting to garbage email accounts such as Yahoo, Gmail, etc?

Yet mail sent directly from Outlook or using Webmail does work to all recipients?

I made sure the reverse DNS PTR record is set up and still doesn't work.

Any clues?
 
All fixed! After checking the zone file, there was no A record for the server name. Once added mail is now functional to all domains through all scripts.
 
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