Resolved Mail on outlooik

[kyrill71]

Hello,
I would appreciate if someone can help me to solve the problem I'm using Plesk for my website and e-mail. I would like to use my email on outlook but I get an error message if I try to connect it to my mail. On the webmail, everything works fine but I don't get why it will not work on outlook.

Thanks,

Kyrill

 

[Bitpalast]

- Try different ports 25 (no encryption), 465 (SSL/TLS) or 587 (STARTTLS).
- Make sure that some of these are open in your firewall. Sometimes a router is blocking these ports or an antivirus software.
- Make sure the ports are open in the firewall of the server, including a firewall that might exist before the server. Some providers block these ports by default so that in your customer login panel at your provider you need to open these first before you can access your server through them.

 

[kyrill71]

Thanks for your help. Port 25 was blocked by my provider.