• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

Mail Service won't start

Paul_Flood

New Pleskian
Hi folks,

I switched off the mail service for one of my domains in that sites control panel a few days ago because there were some malicious files on my server sending out spam. I stopped the service until I cleared all the files that weren't meant to be there and then tried to restart the mail service again but it won't start.

I get this message 'Information: Mail service settings were successfully changed for the selected domains.' but the service stays off. I had the same problem on another site on the same server and carried out the same process but the mail service for that website started fine.

I installed Cloudflare for Plesk during this time and thought that might be causing an issue but after disabling this I still can't start the mail service for the domain.

Anybody got any ideas why this is happening? Is there a section of the main (super admin) control panel that manages the mail services for each domain I am unaware of?

Any help would be appreciated as I am at a loss why it won't start.

Plesk 12.0.18 on Debian
 
Back
Top