Resolved Mailbox over quota but still receiving email

[gregconway]

Hi,

I have a subscription that contains lots of mailboxes, all set to a 1 Gb limit.

One of the mailboxes is over that 1Gb limit but still receives email!

The subscription is set to no overuse, but has to be set to unlimited disk space, so the subscription is not disabled when one mailbox exceeds the 1Gb limit.

So the mailbox is > 1Gb, but the subscription does not get suspended, and the mailbox keeps receiving mail!

Any suggestions on how I could enforce the 1Gb limit per mailbox?

I'm running the latest version of Plesk (fully up-to-date) on CentOS Linux.

Thanks,

Greg.

 

[Aytalina]

Hello Greg,

Thank you for your question.

Could you please execute the following commands on your server?

plesk bin mail --info [email protected]

and

cat /var/qmail/mailnames/yourdomain.tld/username/Maildir/maildirsize | head

If the output of the maildir is 0S,0C (or 0S) you can try to repair an affected mailbox by running:

plesk repair mail -y [email protected]

 

[gregconway]

Hi Aytalina,

Many thanks for your response.

I ran the above commands and whilst it said "no errors fixed" the output from the head command was different after running the repair command, and I've just seen a bounce message in the logs - 4.2.2 Mailbox full;

So it looks like that did it!

Thanks for the help!

Greg.