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Mailmng.exe SOAP failed

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by JeffT, Jul 17, 2009.

  1. JeffT

    JeffT Guest

    I am migrating sites from 8.1.1 Plesk to 9.2 Plesk and last night I had a rash of Smartermail mailboxes which did not move properly. Besides that fact that the mailbox was not created on the destination server, what exactly does this error mean?

    Event Type: Error
    Event Source: mailmng.exe
    Event Category: None
    Event ID: 1
    Date: 7/16/2009
    Time: 9:28:55 PM
    User: N/A
    Computer: SERVER
    SOAP failed. Failed in sending message
    at (SmarterMail::checkResult line 175)
    at execute console command --add-mailname(vconsoleapp::start line 129)
    at execute "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/mailmng" --add-mailname "--domain-name=domain.com" "--mailname=mailbox"(vconsoleapp::run line 140)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe
  2. Nataliya Zagr

    Nataliya Zagr Regular Pleskian

    Apr 14, 2009
    Likes Received:

    If any change to mail server configuration using Plesk control panel results in the following error message:

    SOAP failed. Failed in sending message at (SmarterMail::checkResult line 175)

    It usually means that the SmarterMail Web Server is stopped. Please, make sure that it is started. More information can be found at the following link:


    Thank you
  3. JeffT

    JeffT Guest

    I checked and the Smartermail Web Server was running. If the Smartermail Web Server was not running, my phone would be ringing off the hook.

    What seems to have corrected the issue is from Home/Server Components and selecting Refresh.

    I did a test migration of a domain and it did migrate (like it did before this error).
  4. JeffT

    JeffT Guest

    Upon further review, this did not correct the issue.

    Any help would be appreciated.