Issue Main page error - Windows

[LiranA]

Hello,

I hope that you could help me, i tring to enter to the panel and i am getting this error:

ERROR: Call to undefined function plesk_preprocess_query() (db.php:38)

i entered to the log file %plesk_dir%admin\\logs\\plesklog_debug20170322.log

and i saw this lines:
2017/03/22 18:43:06.687 16372 13300 Error: Execute plesksrvstartuphandler.exe C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe failed with error code 255: ERROR: Call to undefined function plesk_preprocess_query() (db.php:38)

at (execPleskUtil line 106)
at Execute C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrvstartuphandler.exe C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe(execPleskUtil line 111)
at Call startup handler(plesksrv::StartupHandlerThread::runProc line 523)

do you have any idea?

 

[IgorG]

Looks like that upgrade procedure was not correctly completed.
Rerun the upgrade process by running the following command:

# plesk installer --console

 

[LiranA]

Hi Igor,

Thank you for your help, now i am getting this error at the installation:


Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/panel-management.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/mysql-admin.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-locale-base-en-US.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-zend.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-l10n_mu013.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-skins.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/spaw.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/panel-desktop.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-perl.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-db-upgrader.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/plesk-wp-upgrade.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/awstats.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/webmail.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/health-monitoring.msi: completed.
Downloading file SITEBUILDER-WIN_17.0.15/dist-msi-Microsoft-2003-i386/sitebuilder-core.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/mysql51-server-configurator.msi: completed.
Downloading file PANEL-WIN_17.0.17/dist-msi-Microsoft-2003-i386/php56_mu013.msi: completed.
Installing packages
Upgrading Plesk SQL server...
MSI: Error! Critical action 'Upgrade data of MySQL Server...' failed:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.52" failed with code 1. Output: Stop service...
Removing InnoDB log files...
Start service...
The process terminated unexpectedly. (Error code 1067) at Start service PleskSQLServer
at (service::startStopService line 994)
at execute console command --upgrade-server-data(vconsoleapp::start line 122)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.52"(vconsoleapp::run line 139)

at (CmdAction::Commit line 412)
at Execute action Upgrade data of MySQL Server...(executeList line 290)
Failed to install 'C:\f4df4811a3a93c7419d45e842e1cdb25\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code 1603)

ERROR: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...)
Not all packages were installed.
Please contact product technical support.
exit status 1

 

[IgorG]

The installation of the package 'mysql' failed with code 1603

Look at the output of KB search for this phrase. many related articles there.

 

[LiranA]

i have tried everything and still got the same error:

[2017-03-23 12:20:18.752867] MSI (04): Property(S): PrimaryVolumeSpaceAvailable = 0
[2017-03-23 12:20:18.753843] MSI (04): Property(S): PrimaryVolumeSpaceRequired = 0
[2017-03-23 12:20:18.753843] MSI (04): Property(S): PrimaryVolumeSpaceRemaining = 0
[2017-03-23 12:20:18.754820] MSI (04): Property(S): ADMINMYSQL_INSTALLDIR_DS = C:\\Program Files (x86)\\Parallels\\Plesk\\MySQL
[2017-03-23 12:20:18.754820] MSI (04): Property(S): ADMINMYSQL_DATADIR_DS = C:\\Program Files (x86)\\Parallels\\Plesk\\MySQL\\Data
[2017-03-23 12:20:18.755796] MSI (04): Property(S): AdminGroup = Administrators
[2017-03-23 12:20:18.755796] MSI (04): Property(S): SSLRANDOM = 66979968
[2017-03-23 12:20:18.756773] MSI (04): Property(S): Action_OnStageNormal = <actionslist uilevel="2"/>

[2017-03-23 12:20:18.756773] MSI (04): Property(S): Action_OnStagePostinstall = <actionslist uilevel="2"/>

[2017-03-23 12:20:18.757750] MSI (04): Property(S): Action_OnStagePreinstall = <actionslist uilevel="2"/>

[2017-03-23 12:20:18.757750] MSI (04): Property(S): SOURCEDIR = C:\f4df4811a3a93c7419d45e842e1cdb25\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\
[2017-03-23 12:20:18.758726] MSI (04): Property(S): SourcedirProduct = {C0DB3BD7-EE47-4DBC-9F7D-0799F70CCF5D}
[2017-03-23 12:20:18.758726] MSI (04): Property(S): ProductToBeRegistered = 1
[2017-03-23 12:20:18.759703] MSI (04): === Logging stopped: 23/03/2017 12:20:18 ===
[2017-03-23 12:20:18.777282] Package action: InstallMsiPackage, package: mysql, exec time: 29 sec. desc: file='C:\f4df4811a3a93c7419d45e842e1cdb25\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql-admin.msi', command-line='ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R'
[2017-03-23 12:20:18.777282] Failed to install 'C:\f4df4811a3a93c7419d45e842e1cdb25\parallels\PANEL-WIN_17.5.3\dist-msi-Microsoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R" />' failed with error 1603(0x00000643)
Error: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...)
Not all packages were installed.


do you have ant idea?

 

[LiranA]

i know that the problem is from "Plesk SQL server"
this is the error that i am getting at the main page:

ERROR: Call to undefined function plesk_preprocess_query() (db.php:38)