Migrating Users from Plesk 10 to 11.5 not possible, error code 1

[t.van.der.plas]

Dear all,

when migrating certain users from Plesk 10.4.4 to 11.5 the migration fails with error:

Execution of /opt/psa/admin/plib/api-cli/user.php --create xyz.de -owner xyz -guid d2c9b937-46bf-7131-da6b-14ea9b185131 -cname xyz\ xyz -passwd '' -passwd_type sym -status enabled -domain-admin true -email [email protected] -external-email true -role Domain\ Administrator\ \(xyz.de\) -address Hanauer\ Stra -company xyz\ Entertainment -zip 12345 -city xyz -country DE -phone 000\ -\ 000 -legacy-user false -for-all-subscriptions -ignore-nonexistent-options failed with return code 1.

What could cause this?

Cheers

Tobias

 

[KristianM]

Hi Tobias,

not that I know what "error code 1" is, but the first thing I would try is remove the "ß" from the address and check if the Phonenumber looks valid from within the old Plesk for this customer.

Regards,
Kristian

 

[t.van.der.plas]

after removing the ß and deleting all phonenumbers from the client record, transfer still fails with error code 1

 

[KristianM]

Hi,

one last thing to try, because I have faced this problem in the past also.
Can you also try modifing the email address prior to migration?

You did update the migration Agents on both sides prior migration right?

Regards,
Kristian