Migration 9.5 to 10.3.1 fails

[christoph_peter]

I try to migrate a reseller account from 9.5 to 10.3.1 - I do not have root access to the source server. I created a backup via the web interace. uploaded it the new server via the backup manager or directly via ssh. I used this

http://kb.parallels.com/en/9578 to convert the backup.

usr/local/psa/admin/bin/pmm-ras --import-file-as-dump --dump-file-specification=./backup_c.peter_info_1112121210.xml.tgz --dump-storage=/var/lib/psa/dumps/ --guid=00000000-0000-0000-0000-000000000000 --type=server --session-path=/usr/local/psa/PMM/logs
resellers/c.peter/backup_c.peter_info_1112121210.xml

when restoring the backup it fails with the following error:

ERROR: () Failed validation of the document with its internal DTD. The errors are: Element 'preferences': This element is not expected. Expected is ( limits-and-permissions )

any ideas on how to fix this?

 

[IgorG]

There is database inconsistency which can be fixed manually in database. There is similar problem described in KB article http://kb.parallels.com/9343 You can try to locate and fix this problem in Plesk database. Contact Parallels Support Team if you can't do it by yourself.

 

[christoph_peter]

Thanks for the info, the article addresses two other specific issues, but without knowing the exact query to run against the database I can't really do anything. Also as I said before, I don't have root access to the Server / Plesk installation. Is there a way I can get more detailed info on the fix so I can pass it on to my provider?