Migration from DirectAdmin prefers forwards over mailboxes

[Fu-Raz]

TITLE:

Migration from DirectAdmin prefers forwards over mailboxes​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx 17.5.3 #1
Plesk Migrator 2.6.3-0
Ubuntu 14.04.5 LTS‬​

PROBLEM DESCRIPTION:

When migrating mail from a DirectAdmin server to a Plesk server, whenever there's a forward e-mail address with the same name as a mail box, the migrator doesn't create the mailbox and copy the mail. It just creates the forward.​

STEPS TO REPRODUCE:

1. Create a mailbox on DirectAdmin machine
2. Make sure it receives some mail (see other bug report)
3. Create a forward on DirectAdmin machine with the same name as the mailbox
4. Migrate the account from DirectAdmin to Plesk

ACTUAL RESULT:

Plesk creates an e-mail address with the right name and sets up a forward correctly. Plesk doesn't turn the e-mail address into a mail box and does not copy the mail from the DirectAdmin server to the Plesk server.​

EXPECTED RESULT:

A mailbox filled with the mail from the DirectAdmin server and correct forward.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[IgorG]

Thanks. Forwarded to developers.

 

[peon]

Hello Fu-Raz,

Thank you for the report. I have reproduced the issue, but see some differences in actual result.
Mailbox was migrated and became disabled when forwarding was applied. If I turn mailbox on, I can see that mailbox content was migrated.

Could you please check and confirm that the actual result provided by me is correct?

 

[Fu-Raz]

Thank you for your reply Peon, I'm going to try it later today. I'll get back with the results.

Work work...

Results:

You are correct. The mail contents are migrated, just the mailbox is disabled. When enabled, all mail is there.

Thank you, this is going to save a lot of time.

 

[peon]

Ok, thank you.
The bug about disabled mailbox if mailbox has forwarding was submitted. It will be fixed in one of the next migrator extension releases.
Thank you for your report.

 

[peon]

The same issue found for autoresponder. Mailbox migrates disabled if it has autoresponder.
The both issues were fixed and will be included in the next migrator releases.

Fu-Raz, thank you for your report.

As workaround for now, please enable mailboxes manually after migration.