Missing files in AWStats 7.0 (Plesk 10.4.4)

[ThomasR]

No it is still not working, the command did not "take".

Looking what is in that directory, its early and I have not had any coffee, can you point me where/what to find that directory?

This is what it should look like (replace "mydomain.com"):

# ls -al /var/www/vhosts/mydomain.com/statistics/webstat/2012-11/
total 244
drwxr-xr-x 2 root root 4096 Nov 6 05:10 .
drwxr-xr-x 19 root root 4096 Nov 6 05:10 ..
-rw-r--r-- 1 root root 5909 Nov 6 05:10 awstats.mydomain.com-http.alldomains.html
-rw-r--r-- 1 root root 5317 Nov 6 05:10 awstats.mydomain.com-http.allhosts.html
-rw-r--r-- 1 root root 6395 Nov 6 05:10 awstats.mydomain.com-http.allrobots.html
-rw-r--r-- 1 root root 5535 Nov 6 05:10 awstats.mydomain.com-http.browserdetail.html
-rw-r--r-- 1 root root 5181 Nov 6 05:10 awstats.mydomain.com-http.downloads.html
-rw-r--r-- 1 root root 5508 Nov 6 05:10 awstats.mydomain.com-http.errors404.html
-rw-r--r-- 1 root root 71593 Nov 6 05:10 awstats.mydomain.com-http.html
-rw-r--r-- 1 root root 5180 Nov 6 05:10 awstats.mydomain.com-http.keyphrases.html
-rw-r--r-- 1 root root 5220 Nov 6 05:10 awstats.mydomain.com-http.keywords.html
-rw-r--r-- 1 root root 5325 Nov 6 05:10 awstats.mydomain.com-http.lasthosts.html
-rw-r--r-- 1 root root 6385 Nov 6 05:10 awstats.mydomain.com-http.lastrobots.html
-rw-r--r-- 1 root root 5565 Nov 6 05:10 awstats.mydomain.com-http.osdetail.html
-rw-r--r-- 1 root root 5248 Nov 6 05:10 awstats.mydomain.com-http.refererpages.html
-rw-r--r-- 1 root root 5396 Nov 6 05:10 awstats.mydomain.com-http.refererse.html
-rw-r--r-- 1 root root 4311 Nov 6 05:10 awstats.mydomain.com-http.session.html
-rw-r--r-- 1 root root 5053 Nov 6 05:10 awstats.mydomain.com-http.unknownbrowser.html
-rw-r--r-- 1 root root 5303 Nov 6 05:10 awstats.mydomain.com-http.unknownip.html
-rw-r--r-- 1 root root 5027 Nov 6 05:10 awstats.mydomain.com-http.unknownos.html
-rw-r--r-- 1 root root 5632 Nov 6 05:10 awstats.mydomain.com-http.urldetail.html
-rw-r--r-- 1 root root 5625 Nov 6 05:10 awstats.mydomain.com-http.urlentry.html
-rw-r--r-- 1 root root 5621 Nov 6 05:10 awstats.mydomain.com-http.urlexit.html
lrwxrwxrwx 1 root root 35 Nov 6 05:10 index.html -> awstats.mydomain.com-http.html

 

[ZekdaA]

this is strange, getting a Permission denied!

 

[ThomasR]

this is strange, getting a Permission denied!

Are you logged in as root user?

 

[ZekdaA]

Are you logged in as root user?

Yes, that is why it is odd.

 

[ThomasR]

Yes, that is why it is odd.

Can you enter "/var/www/vhosts/mydomain.com/statistics/"?

ls -al /var/www/vhosts/mydomain.com/statistics/

Does it contain a "webstat" directory? Can you access https://domain.tld/plesk-stat/webstat/?

 

[ZekdaA]

Can you enter "/var/www/vhosts/mydomain.com/statistics/"?

Does it contain a "webstat" directory? Can you access https://domain.tld/plesk-stat/webstat/?

Enter "/var/www/vhosts/mydomain.com/statistics/"? where?

 

[ThomasR]

Enter "/var/www/vhosts/mydomain.com/statistics/"? where?

Login as root to the server using SSH, go to the "/var/www/vhosts/mydomain.com/statistics/" dir and try to get directory information:

cd /var/www/vhosts/mydomain.com/statistics/
ls -al

 

[ZekdaA]

Login as root to the server using SSH, go to the "/var/www/vhosts/mydomain.com/statistics/" dir and try to get directory information:

Ok just an update I was able to do all of this, my directory however did not have as much info as yours did, still unable to get the FULL list to work!

 

[TimMcTPC]

Ok just an update I was able to do all of this, my directory however did not have as much info as yours did, still unable to get the FULL list to work!

Hello,

I also had this problem on Plesk 11.0.9, MU#48.

To fix, I ran

/usr/local/psa/admin/bin/webstatmng --set-configs --stat-prog=awstats --domain-name=domain.com

/usr/local/psa/admin/sbin/statistics --calculate-one --domain-name domain.com

Let me know how you get on.

Regards