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Mobile Manager for Android, No power pack error

Discussion in 'Plesk Mobile' started by MilanP, Jan 15, 2012.

  1. MilanP

    MilanP Guest

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    Hi,

    I have two servers using Plesk. One started as 10.3 and I upgraded to 10.4, and Mobile Manager app for Android works fine. But, the other server is older, and was 10.0 when installed, it was upgraded to 10.3 last year, and now I upgraded to 10.4:

    OS: Linux 2.6.18-028stab077.1
    Panel: 10.4.4 Update #12, last updated at Jan 15, 2012 03:42 AM
    Version: Parallels Plesk Panel v10.4.4_build1013111102.18 os_CentOS 5

    When I try to add this one to the Mobile Manager for Android I got following error:
    [No powerpack support] (code 1070) Value for attribute mobile-server-manager-support in license is different from specified.

    Both these servers are on Hostgator VPS hosting, both installed by them, one working, and other not. Can you tell me how I can fix this?

    Milan Petrovic
     
    Last edited by a moderator: Jan 15, 2012
  2. oley

    oley Guest

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    Please contact your provider to update Power Pack for your servers.
     
  3. MilanP

    MilanP Guest

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    They did that installed power pack, but the app is still showing same error. Just in case, I removed and added server in the app again, still same error. Is there something else that needs to be set for this to work?

    Milan
     
  4. oley

    oley Guest

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    I guess the problem is still caused by Power Pack. You mentioned that some servers were upgraded. Maybe those servers had already got Power Pack before you upgraded them. In this case Power Pack should be updated.
     
  5. MilanP

    MilanP Guest

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    They told me that they did all that, and that they updated everything to latest version. All version numbers are same or even newer than my other Plesk powered server, and on that one all works fine.
     
  6. MilanP

    MilanP Guest

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    It works now. It was something to do with the restart of the server.
     
  7. minmin

    minmin Guest

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    . All version numbers are same or even newer than my other Plesk powered server, and on that one all works fine
     
  8. gpinigin

    gpinigin New Pleskian

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    To check that your server has required permission you can exec the following command:

    cat /etc/sw/keys/keys/<license key> | grep mobile-server-manager-support

    where <license key> - the license key installed on your server.

    Output:
    <plesk-unix:mobile-server-manager-support core:type="boolean">true</plesk-unix:mobile-server-manager-support>
     
  9. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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    Interesting. I don't have that line in my key.

    I suspect that even thoough I had the power pack in 8.6 this didn't get updated when the key was updated to 10.x.

    Or should that line be there in all keys, but with "false" in it if they key doesn't have permission?
     
  10. gpinigin

    gpinigin New Pleskian

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  11. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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    Yes, interesting. PowerPack definitely missing on my key. I've raised a case. Thanks.
     
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