Issue modsecurity_ctl failed:

[ivanes82]

Server operating system version

AlmaLinux 8.10

Plesk version and microupdate number

Plesk Obsidian 18.0.69, # 3

Hello, I have been receiving this error for four days:

Error al actualizar el conjunto de reglas de ModSecurity: modsecurity_ctl failed: Error interacting with https://updates.atomicorp.com/pgui_v/dbp.php: HTTP Error 500: Internal Server Error

 

[ivanes82]

[2025-05-19 15:20:44.786] 1427362:682b302ab236f ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/modsecurity_ctl' '--install' '--with-backup' '--apache' '--ruleset' 'tortix'] with exit code [1]
[2025-05-19 15:20:46.415] 1427362:682b302ab236f ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/modsecurity_ctl' '--install' '--with-backup' '--apache' '--ruleset' 'tortix'] with exit code [1]
[2025-05-19 15:20:46.731] 1427362:682b302ab236f ERR [panel] modsecurity_ctl failed: Error interacting with https://updates.atomicorp.com/pgui_v/dbp.php: HTTP Error 500: Internal Server Error

 

[Sebahat.hadzhi]

@ivanes82 , this is usually a temporary issue on Atomic's end. If the issue still occurs after a few days, the best next action will be to directly forward the case to Atomic.