Resolved Unable to start Web Application Firewall (ModSecurity) – “Failed to download tortix rule set”

[LordReaper]

Server operating system version

Almalinux 8.1

Plesk version and microupdate number

18.0.70 Update #2

Hi everybody,

I’m experiencing an issue with the Web Application Firewall (ModSecurity) after purchasing the Atomic license. When attempting to enable the WAF using the “Atomic Advanced (bought from Plesk)” ruleset, I receive the following error:

Failed to install the ModSecurity rule set: modsecurity_ctl failed:
Failed to download ruleset from atomic. The ruleset archive '/etc/httpd/conf/modsecurity.d/rules/tortix_rule_set.tar.gz' can't be unpacked successfully.

I’ve already tried:

1. Reinstalling ModSecurity via Tools & Settings → Updates and Upgrades → Add/Remove Components.
2. Manually downloading the tortix_rule_set.tar.gz from Atomic’s update server and placing it in /etc/httpd/conf/modsecurity.d/rules/.
3. Restarting the firewall setup in Plesk, but the same error persists .

I got this problem now on 2 servers. The folders /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/ are up to date though. The files are from 5th of july 16 o'clock

Any hints what i can do to get this working or what my problem is?

 

[jvaron]

Hi LordReaper,

I have the same problem on a server with Almalinux 8.10 with “Plesk Obsidian 18.0.71.0” just installed.
Have you been able to fix it? I have tried everything and I can't find a solution

Thanks!

 

[Sebahat.hadzhi]

Our team is currently reviewing this case. It is still unclear what exactly causes the issues as it cannot be reproduced on every environment. I will follow-up with more details as soon as possible. Thank you in advance for your patience in the meantime.

 

[LordReaper]

Hi @jvaron, no the problem still persists. Plesk is investigating. The only thing i can see is that we are both using Almalinux. Maybe something with Alma...
Greetings

 

[jvaron]

Our team is currently reviewing this case. It is still unclear what exactly causes the issues as it cannot be reproduced on every environment. I will follow-up with more details as soon as possible. Thank you in advance for your patience in the meantime.

Hi @Sebahat.hadzhi,

Thank you for your response.

If it helps, the environment used is:

Virtualization: Virtuozzo Hybrid Infrastructure (OpenStack)
O.S.: Almalinux 8.10 (Based on "Generic Cloud" image from the official repository)
Plesk installation: Tested with "One-Click" and console installer.

Thanks again for the effort

 

[Sebahat.hadzhi]

Thank you. The issue was investigated by our team and they determined the issue is on Atomicorp's end. They aknowledged the issue and it should be sorted out now. Please do let us know if you continue experiencing any difficulties with the download.

 

[jvaron]

Thank you. The issue was investigated by our team and they determined the issue is on Atomicorp's end. They aknowledged the issue and it should be sorted out now. Please do let us know if you continue experiencing any difficulties with the download.

Hello Sebahat,

Correct!! I have already been able to activate the Atomic rules without problems (Attached screenshot).

Thank you very much for your help!