Facebook
Twitter
Username:
TITLE
[Monitoring 360] Website link gets deformed/broken in notification mail
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Any
PROBLEM DESCRIPTION
When you've added a website to be monitored in Monitoring 360 you'll receive a notification when then website is down. In the (email) notification the result from the last check is shown. For example like this:
Some email clients or apps, like Gmail webmail, automatically create links from URLs they recognize in text. So although the URL Example Domain isn't hardcoded as a link in the email, it becomes a link. (Which is useful, imo). But because the URL has three dots directly after it, the link get deformed/broken. Because the links becomes Example Domain. (with the dot added to the link). Which makes the link broken.
Now, this is of course is caused by poor URL recognition by the email client. However, better email formatting would prevent the link from getting rendered/recognized wrongly. For example if a space is used between the URL and the three dots. Like
I've only tested this with Gmail webmail, but I suspect this issue might be present on other popular email clients as well.
STEPS TO REPRODUCE
1) Go to monitoring.platform360.io
2) Add a website for monitoring and have notification by email enabled
3) Make the website unreachable so you'll receive a notification (change DNS or something)
4) Observe the broken link
ACTUAL RESULT
Link is broken in notification
EXPECTED RESULT
No broken link (= happy receiver)
ANY ADDITIONAL INFORMATION
(DID NOT ANSWER QUESTION)
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
[Monitoring 360] Website link gets deformed/broken in notification mail
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Any
PROBLEM DESCRIPTION
When you've added a website to be monitored in Monitoring 360 you'll receive a notification when then website is down. In the (email) notification the result from the last check is shown. For example like this:
Code:
trying https://www.example.com...
[28] Timeout was reached (Resolving timed out after 3000 milliseconds)Some email clients or apps, like Gmail webmail, automatically create links from URLs they recognize in text. So although the URL Example Domain isn't hardcoded as a link in the email, it becomes a link. (Which is useful, imo). But because the URL has three dots directly after it, the link get deformed/broken. Because the links becomes Example Domain. (with the dot added to the link). Which makes the link broken.
Now, this is of course is caused by poor URL recognition by the email client. However, better email formatting would prevent the link from getting rendered/recognized wrongly. For example if a space is used between the URL and the three dots. Like
https://www.example.com .... Of when the link was actually hardcodes in the email message itself.I've only tested this with Gmail webmail, but I suspect this issue might be present on other popular email clients as well.
STEPS TO REPRODUCE
1) Go to monitoring.platform360.io
2) Add a website for monitoring and have notification by email enabled
3) Make the website unreachable so you'll receive a notification (change DNS or something)
4) Observe the broken link
ACTUAL RESULT
Link is broken in notification
EXPECTED RESULT
No broken link (= happy receiver)
ANY ADDITIONAL INFORMATION
(DID NOT ANSWER QUESTION)
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
