Forwarded to devs Monitoring: Emails require more detailed information

[Azurel]

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Monitoring: Emails require more detailed information

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

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PROBLEM DESCRIPTION

I set few parameters in Monitoring to be informed when the server is under load. As example, I set for "CPU average" a value for load:load:midterm and get this Email:

Subject: The load average threshold has been exceeded

The message from the Monitoring:

Load average is too high! Many processes are using CPU or waiting for it.
The current value is 18.42 tasks.

1. In the first sentence I miss my specification "midterm".
2. The last sentence says the current value, but nowhere does it mention my set limit.

After few minutes later I get:

Subject: Load average is back to normal

A resource usage value is back to normal.

1. First mail have headliner "The message from the Monitoring:". Shouldn't that be here too?
2. Why doesn't this mail have a button to get to the monitoring? I would like to view the history.
3. Why not mention in the text which resource it is?
4. What does "normal" mean? At least the mention which limit is set and current value is missing here.



Detailed informations are certainly missing in all notifications.

STEPS TO REPRODUCE

see description

ACTUAL RESULT

see description

EXPECTED RESULT

see description

ANY ADDITIONAL INFORMATION

Its not a bug, but it could be done better.

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

Thank you.
Confirmed and submitted as PPPM-13452