MX record lost after backup restore

[Lexz]

Username:

TITLE

MX record lost after backup restore

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Version 18.0.54 Update #3, last updated on Aug 9, 2023 03:22 AM. CentOS Linux 7.9.2009 (Core)

PROBLEM DESCRIPTION

After restoring the backup of one site, the MX record is gone. This happend on two servers with the same Plesk version and Centos version.

STEPS TO REPRODUCE

Create a full backup of a subscription, exclude log files. After creation, restore backup with the option 'site' and specify one site. (This also happens when restoring the site from the admin serverbackup)

ACTUAL RESULT

The backup restore is successful but the MX record is gone.

EXPECTED RESULT

Restore the backup and keep the DNS records as is.

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Peter Debik]

Are you backing up locally, to an external FTP storage space or are you using a cloud backup provider for it?

 

[Anatolii Zaporozhets]

Hi, @Lexz
Thank you for reaching us.
Bug is confirmed and created (PPP-62324).