I have read many posts on this board first, but I am still unable to figure out the problems. I setup my 2 nameservers at alldomains.com (had them create them). Here is my DNS info from plesk <domain>. NS NS1.DOLEOUT.COM. <domain>. NS NS2.DOLEOUT.COM. doleout.com.<domain>. A 126.96.36.199 When I run on checkdns.net it knows that the 2 NS servers point to 188.8.131.52 and 246 respectively however, I get this CheckDNS.NET is asking root servers about authoritative NS for domain Got DNS list for 'doleout.com' from a.gtld-servers.net Found NS record: ns1.doleout.com[184.108.40.206], was resolved to IP address by a.gtld-servers.net Found NS record: ns2.doleout.com[220.127.116.11], was resolved to IP address by a.gtld-servers.net Domain has 2 DNS server(s) CheckDNS.NET is verifying if NS are alive Tried to fetch SOA record for domain, but DNS server ns1.doleout.com [18.104.22.168] returned error code Server Failure Tried to fetch SOA record for domain, but DNS server ns2.doleout.com [22.214.171.124] returned error code Server Failure 0 server(s) are alive No DNS servers alive, tests stopped If someone has any idea what the issue is please let me know. I do not know how /where the SOA record is created through Plesk.