• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Need Tech SUpport

S

susanamirian

Guest
I tried to post through Plesk customer support-- but apparently I don't have any.

I have domains within Gate and setup a VPS to host those and additional domains in January. First, I was billed in January for the VPS and for one of the domains -- so I need to know why that happened. I thought once I had the VPS and transferred my domains to the VPS I would have one subscription. For instance, Heartnuts.com was billed separately at $99 in addition to the $299 VPS.

That is the first question, The second is, I set up heartnuts.com in the vps but when I ftp to move the site files, the login shows me the existing site files on my gate.com account. So is heartnuts.com in the gate.com vps-- or is it not? I have not asked Network Solutions to change the primary nameserver to the IP generated in the Plesk domain setup (216.110.190.111) because of the ftp/login issue. I suspect I will have the same problem with stpetersumcpa.org which is also hosted on gate and was requested to move to my new vps account.

There should be some tech support for this thing. My two cents. All problems cannot be solved through knowledge bases.
 
Hello....

I wonder if anybody is out there. No one seems to be at the service desk. This is a very weird way to run a tech business.....
 
Sorry, this is not service desk, this is forum, and also please contact company where you bought service,
Virtuozzo is only our product- software
 
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