Need Urgent Help

[Cora C]

I am unable to access my control panel. The control panel partially loads and then goes to page cannot be display. My hosting company told me that I need to update the Plesk database, psa, to load your server IP address via SSH or make sure that the domain has an A records that resolves to your server.

Can anyone help me with the command or direction of how to perform this task.

 

[IgorG]

Try to check IP in A DNS record for your domain with

dif a your_plesk_domain.tld

After that make sure that this IP is really assigned to server where your Plesk installed.
In psa database you can try to find IP for your domain with something like

select * from dns_recs where type='A' and host like '%your_domain.tld';

Make sure that this IP exists in IP_Addresses table.

 

[Cora C]

Still having problem with the commnad

It says invalid command when I use

dif a your_plesk_domain.tld

 

[IgorG]

It says invalid command when I use

dif a your_plesk_domain.tld

Sorry, my mistake! It should be dig.