Resolved No access to Sever Plesk onyx upgrades

[Muhammad Ali]

hi!
I was trying to update Plesk Web Admin Editor in to Plesk Onyx. After getting Upgrades i have not access to my vps server. Any one know what is the issue ?

Regards,

 

[IgorG]

What sort of access to your VPS do you mean? ssh or Plesk admin interface or what?

 

[Muhammad Ali]

What sort of access to your VPS do you mean? ssh or Plesk admin interface or what?

I mean to admin interface. I didn't tried with ssh. My websites are working.

 

[IgorG]

What error do you have when you go to https://yourpleskurl.com:8443 ?
Have you tried to restart sw-cp-server service?
Do you have any error messages in /var/log/sw-cp-server/error_log ?

 

[Muhammad Ali]

What error do you have when you go to https://yourpleskurl.com:8443 ?
Have you tried to restart sw-cp-server service?
Do you have any error messages in /var/log/sw-cp-server/error_log ?

I am getting time out error. I have restarted server. How can i check error-log with ssh?

 

[Muhammad Ali]

I am getting time out error. I have restarted server. How can i check error-log with ssh?

Here is my website : 4sharesite.com

 

[IgorG]

How can i check error-log with ssh?

With usual Linux command less, for example.
BTW, looks like port 8443 is firewalled on your server:

# nmap -p 8443 4sharesite.com

Starting Nmap 6.40 ( Nmap: the Network Mapper - Free Security Scanner ) at 2018-03-19 05:01 UTC
Nmap scan report for 4sharesite.com (37.59.99.38)
Host is up (0.085s latency).
rDNS record for 37.59.99.38: 38.ip-37-59-99.eu
PORT STATE SERVICE
8443/tcp filtered https-alt

Try to disable firewall temporary and check access.

 

[Muhammad Ali]

With usual Linux command less, for example.
BTW, looks like port 8443 is firewalled on your server:

# nmap -p 8443 4sharesite.com

Starting Nmap 6.40 ( Nmap: the Network Mapper - Free Security Scanner ) at 2018-03-19 05:01 UTC
Nmap scan report for 4sharesite.com (37.59.99.38)
Host is up (0.085s latency).
rDNS record for 37.59.99.38: 38.ip-37-59-99.eu
PORT STATE SERVICE
8443/tcp filtered https-alt

Try to disable firewall temporary and check access.

Can you send me method ? because i have very little knowldge of SSH.

 

[IgorG]

Can you send me method ? because i have very little knowldge of SSH.

Please contact Plesk Support Team in this case.

 

[Muhammad Ali]

Please contact Plesk Support Team in this case.

They can't help because i have purchased plesk license from OVH and OVH also don't provide Support for Plesk Panel product. lol

 

[Muhammad Ali]

What error do you have when you go to https://yourpleskurl.com:8443 ?
Have you tried to restart sw-cp-server service?
Do you have any error messages in /var/log/sw-cp-server/error_log ?

Problem Solved. There was problem with Starting sw-cp-serverd: [FAILED].