Non admin unable to login

[Andrew L]

I've scoured the internet and opened a support case with parallels. They poked around for a few minutes and told me to upgrade from 8.1.1. to 8.6 to before they would spend any more time troubleshooting this issue.

Upgrading is a really last ditch option for me right now as I am in the process of implementing a an entirely new Plesk environment and do not want to cause more impact to my customers than necessary.

Now for the problem... When logging in to the my control panel, if I login with an admin user, I get in, but if I login with a domain user, I get the following:

ERROR: PleskFatalException
wrong id

0: /usr/local/psa/admin/plib/user/UserClient.php:24
UserClient->__construct(NULL null)
1: /usr/local/psa/admin/plib/class.Session.php:188
Session->getUser()
2: /usr/local/psa/admin/plib/class.Session.php:541
Session->getDefaultContext()
3: /usr/local/psa/admin/plib/class.Session.php:559
Session->getContext()
4: /usr/local/psa/admin/plib/class.Pathbar.php:49
Pathbar->__construct()
5: /usr/local/psa/admin/plib/class.Pathbar.php:21
pathbarMaker()
6: /usr/local/psa/admin/auto_prepend/auth.php3:447


I've cleared the sessions both on the file system and in mysql, still get this issue.

Anyone seen something like this before? Support was no help

 

[abdi]

Kinda explained here:

https://secure.servergrove.com/clients/knowledgebase.php?action=displayarticle&id=162