Question Not showing the original IP address

[Thomas Oryon]

Hello Support,

We have WAF infront of our Plesk server. If we access the Plesk, the request goes to WAF and then hits the server. Here, when we try to fetch the original IP address of Plesk login under Action Log, it shows our WAF IP address. We have included the below code in the panel.ini and still it doesn't resolved the issue and still showing the same WAF IP address.

+++
[panel]
realIpFrom = 127.0.0.1, <wafip>, <wafip>
+++

FYI, we have same setup on the other Plesk server which shows the original IP address under the action log.

May I know the issue on this?

Awaiting your reply.

 

[Thomas Oryon]

Hello Support,

Can we have the update for the above request?

Awaiting your reply.

 

[Thomas Oryon]

Hello Support,

If possible, could you please share any update in this?

Awaiting your reply.

 

[Sebahat.hadzhi]

Hi, @Thomas Oryon . What type of a WAF are you using?

Just to avoid any misconceptions, I would also like to mention that this is a community-based forum. Although I and other staff members try to address as many threads as possible, please note that there is no Plesk support assistance guarantee of the forum.

 

[Thomas Oryon]

Hello Support,

We are using Fortigate firewall.

Awaiting your reply.

 

[Sebahat.hadzhi]

Thank you for the confirmation. On the Plesk server do you use Nginx or Apache only? Please double-check if the following module is enabled:

(apache2ctl -M || httpd -M) | grep remoteip_module

Please also add the following line to the same panel.ini block from your initial post:

realIpHeader = X-Forwarded-For