Issue Notification about resource usage limits

[markovuk]

My client getting notification about resource usage limits
although he didn't reach usage limit.

Example:

The 'example.com' subscription, owned by user 'My user', is approaching or already exceeded the resource usage limits:
Disk space: 1500 MB limit / 2149.4 MB (143%) used / 0 MB (0%) remaining

But his resource plan is 2500 MB and subscription is synchronized with that plan.

NOTE: "Notify me by email in cases of overuse." is unchecked.

 

[IgorG]

This looks like a known problem. Have you checked KB - Resource usage limits warning sent when the quotas are not reached ?

 

[markovuk]

Yea, I checked this post and I set everything correct. But still getting this message.
How Plesk get these value "Disk space: 1500 MB limit / 2149.4 MB (143%) used / 0 MB (0%) remaining" when I set Disk space to 2500MB.

 

[markovuk]

Here you can check my settings.

 

[IgorG]

Try to run Daily Maintenance script with

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteQuotacheck

 

[WebHostingAce]

More.... you can try recalculate statictics for all domains .

How to recalculate statistics for a particular domain on Plesk for Linux? – Help Center

 

[markovuk]

I run all above command, now I'm going to wait till tomorrow to see results.

 

[markovuk]

After all command above I still getting same notifications.

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at Help Center