Notification: Resource limits exceeded by reseller account

[yabado]

Reseller account receives the email:

-----Original Message-----
From: Provider Co. [mailto:<email>]
Sent: <date>
To: <customer name>
Subject: Notification: Resource limits exceeded by reseller account.

The <account name> account is approaching or already exceeded the limits:

However, no exceeded or close to exceeded resources were found.

This is in the KB, but no date is on it. Has this been fixed?
http://kb.odin.com/en/122951

 

[IgorG]

Yes, as far as I know it should be fixed in MU#3.

 

[yabado]

One of my clients is getting this message...

Disk space: 1 GB limit / 355.2 MB (35%) used / 668.8 MB (65%) remaining

If this is correct, is there a place where I can adjust what is considered "approaching limit" ?

 

[yabado]

crickets.....

 

[pleskpanel]

It doesn't sound like you actually need to modify the limits -

The notification you saw is quite general so keep in mind that it may not specifically refer to disk space but could very well be referring to bandwidth or other resources. Check to see what their bandwidth usage along with other resources and post back here with your findings.

 

[UFHH01]

... please be also aware of the fact, that there are not only domain specific definitions, but as well subscription and global definitions.

 

[yabado]

OK, but the emails specifically refer to disk space, which is clearly no even close to it's limit.
I will either dive in and fix this myself or disable the notifications.

 

[pleskpanel]

Are you including logs as part of your disk space usage calculations?

 

[yabado]

I found out what I hope the problem was.

The "Notify when disk space usage reaches" and "Notify when traffic usage reaches" settings for the service plan were not set (empty).

I fixed that and am hoping that resolves the matter.

 

[pleskpanel]

Thanks for sharing and knock on wood that it fixed your unwanted notifications. It's always preferable to find out why notifications are generated rather than just disable them as that may not resolve the underlying issue.