Issue Onyx on Windows: one customer can't login, FTP works

[fdefrancesco]

Hi,

after updating from 17.0 to 17.5 (on Windows 2012), one customer can't login to the Plesk interface. I changed the password, suspended/unsuspended the account via the Admin UI, nothing seems to help.

Oddly enough, FTP access works perfectly for that account, and other accounts can login to Plesk without problems.

Can you help me?

Thank you!

 

[fdefrancesco]

Update: I noticed that the Domain is missing for this Hosting account on the Plesk admin UI. Maybe this is the reason. What can I do to restore the Domain?
Thank you.