Issue open this mail in webmail : Server not found

[deep]

Hi All,

In my Pleask login i have created a email account, but i am not able to check these email on webmail.
When i clicks on "open this mail in webmail, It opens a popup and shows message "Server not found"


webmail.mydomail.com’s server DNS address could not be found

Thanks in advance for any solution..

 

[IgorG]

I hope that this KB article will help you with resolving this problem - https://kb.plesk.com/en/119950

 

[UHolthausen]

Hello

i have the same problems and i think its a probleme with the dns entries.
This i have worked through : https://kb.plesk.com/en/119950
Here the dns entries:

mail.example.com        A    xxx.xxx.xxx.xxx
ipv4.example.com        A    xxx.xxx.xxx.xxx
webmail.example.com        A    xxx.xxx.xxx.xxx
example.com            A    xxx.xxx.xxx.xxx
example.com            AAAA    2ao1:4f8:202::
ipv6.example.com        AAAA    2ao1:4f8:202::
mail.example.com        AAAA    2ao1:4f8:202::
webmail.example.com        AAAA    2ao1:4f8:202::
ftp.example.com        CNAME    example.com
www.example.com        CNAME    example.com
example.com            MX(10)    mail.example.com
example.com            NS    robtns2.example.com
example.com            NS    ns1.example.com
example.com            NS    robtns3.example.com
example.com            TXT    v=spf1+a+mx+all+a: xxxxxxx.example.com

i am using the dns server of my provider !