Issue (/opt/psa/admin/bin/php -dauto_prepend_file=sdk.php '/opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php') > /dev/null

[martin.preussner]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

Plesk Obsidian Version 18.0.55 Update #2

Hello!
I've have two Plesk servers running Obsidian latest. On my VPS I receive the following error message each day/night. I don't know why. My other server with Nextcloud doesn't bother me within.


Error msg:

[2023-10-02 00:59:18.074] 1419151:6519f9c610f7d ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Failed to connect to updates.nextcloud.com port 443 after 15203 ms: Connection timed out in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(452): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

Seems to be a Nextcloud error?

Best Wishes,
Martin

 

[Peter Debik]

What's the output of nping -p 443 updates.nextcloud.com?

 

[martin.preussner]

Starting Nping 0.7.80 ( Nping — Network packet generation tool & ping utility ) at 2023-10-02 09:41 CEST
SENT (0.0323s) TCP 82.208.20.238:36169 > 5.9.202.145:443 S ttl=64 id=42301 iplen=40 seq=3150968367 win=1480
RCVD (0.0578s) TCP 5.9.202.145:443 > 82.208.20.238:36169 SA ttl=56 id=0 iplen=44 seq=566974936 win=64240 <mss 1460>
SENT (1.0326s) TCP 82.208.20.238:36169 > 5.9.202.145:443 S ttl=64 id=42301 iplen=40 seq=3150968367 win=1480
RCVD (1.0562s) TCP 5.9.202.145:443 > 82.208.20.238:36169 SA ttl=56 id=0 iplen=44 seq=582600495 win=64240 <mss 1460>
SENT (2.0336s) TCP 82.208.20.238:36169 > 5.9.202.145:443 S ttl=64 id=42301 iplen=40 seq=3150968367 win=1480
RCVD (2.0572s) TCP 5.9.202.145:443 > 82.208.20.238:36169 SA ttl=56 id=0 iplen=44 seq=598242201 win=64240 <mss 1460>
SENT (3.0343s) TCP 82.208.20.238:36169 > 5.9.202.145:443 S ttl=64 id=42301 iplen=40 seq=3150968367 win=1480
RCVD (3.0580s) TCP 5.9.202.145:443 > 82.208.20.238:36169 SA ttl=56 id=0 iplen=44 seq=613878471 win=64240 <mss 1460>
SENT (4.0351s) TCP 82.208.20.238:36169 > 5.9.202.145:443 S ttl=64 id=42301 iplen=40 seq=3150968367 win=1480
RCVD (4.0587s) TCP 5.9.202.145:443 > 82.208.20.238:36169 SA ttl=56 id=0 iplen=44 seq=629515162 win=64240 <mss 1460>

Max rtt: 25.514ms | Min rtt: 23.492ms | Avg rtt: 23.917ms
Raw packets sent: 5 (200B) | Rcvd: 5 (230B) | Lost: 0 (0.00%)
Nping done: 1 IP address pinged in 4.10 seconds

 

[Peter Debik]

As this works, maybe Nextcloud update servers are down at the time when your website tries to check on updates.

 

[martin.preussner]

Okay. Thank your for your support!
Best wishes,
Martin

 

[Wolfgang Reidlinger]

Hi there,

we have exactly the same error each time the scheduled task is executed.
The name of the scheduled task causing this error is the following.
(/opt/psa/admin/bin/php -dauto_prepend_file=sdk.php '/opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php') > /dev/null




Here you can have a look at the error again.

[2023-12-04 18:59:32.125] 1229547:656e13841e358 ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Connection timed out after 30001 milliseconds in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(452): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

The error is visible via email if one is enabeling the email notification in error case on this specific scheduled task.




The nextcloud codeline refereed in the error is the following.
/opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455




The nexcloud backup server is always reachable from my side.

superadmin@hostingserver:~$ nping -p 443 updates.nextcloud.com

Starting Nping 0.7.80 ( https://nmap.org/nping ) at 2023-12-07 14:25 CET
SENT (0.0023s) Starting TCP Handshake > updates.nextcloud.com:443 (5.9.202.145:443)
RCVD (0.0177s) Handshake with updates.nextcloud.com:443 (5.9.202.145:443) completed
SENT (1.0041s) Starting TCP Handshake > updates.nextcloud.com:443 (5.9.202.145:443)
RCVD (1.0192s) Handshake with updates.nextcloud.com:443 (5.9.202.145:443) completed
SENT (2.0063s) Starting TCP Handshake > updates.nextcloud.com:443 (5.9.202.145:443)
RCVD (2.0214s) Handshake with updates.nextcloud.com:443 (5.9.202.145:443) completed
SENT (3.0092s) Starting TCP Handshake > updates.nextcloud.com:443 (5.9.202.145:443)
RCVD (3.0239s) Handshake with updates.nextcloud.com:443 (5.9.202.145:443) completed
SENT (4.0112s) Starting TCP Handshake > updates.nextcloud.com:443 (5.9.202.145:443)
RCVD (4.0260s) Handshake with updates.nextcloud.com:443 (5.9.202.145:443) completed

Max rtt: 15.529ms | Min rtt: 14.638ms | Avg rtt: 15.018ms
TCP connection attempts: 5 | Successful connections: 5 | Failed: 0 (0.00%)
Nping done: 1 IP address pinged in 4.03 seconds

Anybody having the same error or got a fix for it?

 

[Wolfgang Reidlinger]

@Peter Debik I'm still getting this error on a regular base. Would it be possible that the DEV team have a quick look into this issue?

[2023-12-13 18:49:32.494] 2276371:6579eeac78701 ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Connection timed out after 30000 milliseconds in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(455): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

[2023-12-13 18:39:32.330] 2272283:6579ec5450665 ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Connection timed out after 30001 milliseconds in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(455): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

[2023-12-13 18:29:32.145] 2268211:6579e9fc2349d ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Connection timed out after 30001 milliseconds in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(455): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

[2023-12-12 05:00:32.653] 1311194:6577dae09debc ERR [extension/nextcloud] Zend_Http_Client_Exception: Error in cURL request: Connection timed out after 30001 milliseconds in /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Curl.php:455
Stack trace:
#0 /opt/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client.php(1088): Zend_Http_Client_Adapter_Curl->write('GET', Object(Zend_Uri_Http), '1.1', Array, '')
#1 /opt/psa/admin/plib/modules/nextcloud/library/NextcloudApi.php(96): Zend_Http_Client->request()
#2 /opt/psa/admin/plib/modules/nextcloud/library/Instances.php(452): PleskExt\Nextcloud\NextcloudApi::latestVersion(Object(PleskExt\Nextcloud\Instance))
#3 /opt/psa/admin/plib/modules/nextcloud/scripts/refresh-instances-fast.php(12): PleskExt\Nextcloud\Instances::updateLatestVersion(Object(PleskExt\Nextcloud\Instance))
#4 {main}

Many thanks!!

 

[Peter Debik]

@Peter Debik I'm still getting this error on a regular base. Would it be possible that the DEV team have a quick look into this issue?

Not on the forum, but I suggest to open a ticket with Plesk support so that an engineer can check it in depth.