Outgoing Mail Control permission denied on CentOS

[pleskuser67553]

Username:

TITLE

Outgoing Mail Control permission denied on CentOS

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.63-64
CentOS Linux 7.9
AMD EPYC-Milan

PROBLEM DESCRIPTION

Attempts to view Outgoing Mail Control via main settings or subscription result in redirection to the home screen with a Permission denied banner. This is using the Administrator account.

STEPS TO REPRODUCE

On a CentOS server using the Administrator account.

Navigate to Tools & Settings > Mail > Outgoing Mail Control

Or navigate to a Subscription and in the side bar click Change Outgoing Mail Limits

Or visit :8443/admin/outgoing-mail/

ACTUAL RESULT

Redirection to the home screen with an orange Permission denied banner.

EXPECTED RESULT

Load Outgoing Mail Control screen, as is happening on my AlmaLinux servers.

ANY ADDITIONAL INFORMATION

Yes, I am in the process of migrating away from CentOS... slowly

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Hey, @pleskuser67553. Thank you for your report. I attempted to reproduce the behavior on test servers with CentOS 7.9 with Plesk Obsidian 18.0.63 and 18.0.64. Unfortunately, I did not encounter the permission error by accessing the "Outgoing Mail Control" page from Tools & Settings, Subscriptions, or the direct URL. With that said, the error is likely caused due to the specific configuration of your server. Could you please enable the debug mode in Plesk and confirm if you see any permission errors?

 

[pleskuser67553]

Hello @Sebahat.hadzhi - I have not changed any permissions settings relating to Outgoing Mail Control since it was established at the time of setting up these servers. It is affecting all my CentOS servers but none of my AlmaLinux servers. I have been able to access Outgoing Mail Control many times up until now. I suspect an update has caused this permission error.

I have temporarily enabled debug mode while attempting to access Outgoing Mail Control. It's generated hundreds of log lines in a few seconds. What am I looking for, or can I private message you with the output?

 

[Sebahat.hadzhi]

Yes, please provide me with the output in a private conversation.

 

[KeeB]

I have the same problem - any solution?
I seem also not to be able to find my mailboxes. The emails still work but I can't find the mailboxes associated with the domains.

 

[KeeB]

Here's a screenshot showing the mail tab. There's a new 'Track Email Delivery' tool but I am pretty sure that was where I could add email addresses etc. Can't find it anywhere now ... apologies if I am being obtuse but any help wpuld appreciated
Thanks

 

[Sebahat.hadzhi]

Hello, @KeeB. Could you please log into your Plesk panel as administrator, navigate to Tools & Settings > Mail Server Settings and ensure that the "Enable mail management functions in Plesk" checkbox is ticked?

 

[KeeB]

Hello, @KeeB. Could you please log into your Plesk panel as administrator, navigate to Tools & Settings > Mail Server Settings and ensure that the "Enable mail management functions in Plesk" checkbox is ticked?

Hi Sebahat,
Thank you so much, that did the trick - you are a star!
I don't remember unticking it though, perhaps it happened during an update...
Regards

 

[Sebahat.hadzhi]

I am glad to hear the issue is sorted. A quick note - Plesk updates will not alter this setting.

What you can do is go to Plesk >Tools & Settings > Action log and look for entries, such as Mail management status true -> false. Note that if there is no such entry, the change was likely performed with the command line utility and the entry is stored in the psa database. Additionally, that might also be caused due to customization of the license configuration if you got the license from a Plesk partner.