Issue Outlook mac last version: message "Your settings replace00 prevent us from accessing your mail."

[Erwan]

Hi all,

One of our customers has a problem with his email account (which we host under Plesk) and the latest version of Outlook Mac.
When he wants to send a message, it stays in the outbox. Without error message.
By closing Outlook and reopening it, the message goes away.

After a few seconds when Outlook is open, the following message appears:
Your settings replace00 prevent us from accessing your mail. In your Email settings, make sure IMAP is enabled and selected for your folders.

He has no problem with his 2 other email accounts (including a Gmail address).

Do you have an idea?
Tahnk you.

Erwan

 

[Peter Debik]

The error message is primarily related to GMail, not to other mailboxes. In your GMail account(s) you need to turn on the different options, e.g. imap.

 

[Erwan]

Ok. Thank you Peter.