• Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Issue Outlook Not Downloading or Sending Email

D

DIHI

New Pleskian
Have set up a new email address on a new VPS server, the email address is configured fine and going to roundcube I can see test messages however Outlook 2016 will not download any messages, the account is configured correctly it has sent test emails and connected to both incoming and outgoing servers it just refuses to download the messages, any ideas?

Thanks in advance
 
As always in the most mail related issues, investigation of Plesk maillog is required.
 
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