brainstuffch
New Pleskian
We have a problem that PLESK support seems unable/willing to solve. It seems that not the manufacturer (PLESK) and the support, which we paid dearly when we bought this license, knows how to make the program work correctly.
We already had a hosting with PLESK 2 years ago with a very incompetent reseller from the current hoster. That worked, on the whole, better than the CPannel we had before. There were "only" problems with the reseller, because he prescribed useless e-mail settings and because he did not want to issue a proper invoice.
We then found out that this was a mini-reseller from another provider. We then opened an account with this provider and moved the domains there.
The provider had installed PLESK on our server.
This did not work properly from the beginning.
For example, it could not resolve our own name servers (although they worked perfectly on the old account).
We then tried to see if it would at least work with the registrar's name servers. We were able to install domains, but the e-mail did not work properly (and still has strange problems).
We then asked the support of the hoster several times to install PLESK so that it works without restrictions.
After many complaints, an employee of this hoster suspected that some PORTS were not opened during the installation of PLESK.
We have then opened and so at least the e-mail problem was solved to a large extent. (But there are still some small things that are not optimal).
The name server still does not work.
When installing the domain from the name server, PLESK says that it has an error in the DNS settings:
These are the DNS settings:
I hope now that an expert (or a skilled expert consultant-apprentice who tells the master where to go) from this forum can help us ....
Normally I do not express any assumptions .... that may be nonsense ... but here I make 2 exceptions that the one who will help and may be able to use:
1 it could be that some port which should be open, is still closed
2 just at the time when we moved the domains from one account to another account, the registrar was revising his pages and there was the setting regarding the own name servers still on the old page ... and I wonder now if they have built in a bug ... which would then look like that, that the selection use own name servers no longer works and that a domain that should serve as a name server, there is not set as a name server, but that it is like any other domain on the name server of the registrar
Thanks
Brainstuff
We already had a hosting with PLESK 2 years ago with a very incompetent reseller from the current hoster. That worked, on the whole, better than the CPannel we had before. There were "only" problems with the reseller, because he prescribed useless e-mail settings and because he did not want to issue a proper invoice.
We then found out that this was a mini-reseller from another provider. We then opened an account with this provider and moved the domains there.
The provider had installed PLESK on our server.
This did not work properly from the beginning.
For example, it could not resolve our own name servers (although they worked perfectly on the old account).
We then tried to see if it would at least work with the registrar's name servers. We were able to install domains, but the e-mail did not work properly (and still has strange problems).
We then asked the support of the hoster several times to install PLESK so that it works without restrictions.
After many complaints, an employee of this hoster suspected that some PORTS were not opened during the installation of PLESK.
We have then opened and so at least the e-mail problem was solved to a large extent. (But there are still some small things that are not optimal).
The name server still does not work.
When installing the domain from the name server, PLESK says that it has an error in the DNS settings:
These are the DNS settings:
_imaps._tcp.ooooo.net. | SRV | ooooo.net. | ||
mail.ooooo.net. | A | 333.444.555.66 | ||
ns1.ooooo.net. | A | 333.444.555.66 | ||
ooooo.net. | NS | ns2.ooooo.net. | ||
ns2.ooooo.net. | A | 333.444.555.66 | ||
ooooo.net. | A | 333.444.555.66 | ||
webmail.ooooo.net. | A | 333.444.555.66 | ||
ooooo.net. | MX (10) | mail.ooooo.net. | ||
ipv4.ooooo.net. | A | 333.444.555.66 | ||
_pop3s._tcp.ooooo.net. | SRV | ooooo.net. | ||
ftp.ooooo.net. | CNAME | ooooo.net. | ||
ooooo.net. | TXT | v=spf1 +a +mx +a:zen-lamport.212-227-174-61.plesk.page -all | ||
_dmarc.ooooo.net. | TXT | v=DMARC1; p=none | ||
_domainconnect.ooooo.net. | TXT | domainconnect.plesk.com/host/zen-lamport.212-227-174-61.plesk.page/port/8443 | ||
www.ooooo.net. | CNAME | ooooo.net. | ||
_smtps._tcp.ooooo.net. | SRV | ooooo.net. | ||
ooooo.net. | NS | ns1.ooooo.net. |
I hope now that an expert (or a skilled expert consultant-apprentice who tells the master where to go) from this forum can help us ....
Normally I do not express any assumptions .... that may be nonsense ... but here I make 2 exceptions that the one who will help and may be able to use:
1 it could be that some port which should be open, is still closed
2 just at the time when we moved the domains from one account to another account, the registrar was revising his pages and there was the setting regarding the own name servers still on the old page ... and I wonder now if they have built in a bug ... which would then look like that, that the selection use own name servers no longer works and that a domain that should serve as a name server, there is not set as a name server, but that it is like any other domain on the name server of the registrar
Thanks
Brainstuff