Resolved package cannot be loaded

[Stefan Reiser]

Hello everybody,

I have a new Linux server with current Plesk license:

Version Plesk Onyx v17.8.11_build1708180613.11 os_Ubuntu 18.04
OS Ubuntu 18.04.1 LTS

and during the automatic update the following error message appears regularly and the package cannot be loaded:

Fehler: Paketliste konnte nicht abgerufen werden: 2019-02-12 12:12:10 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2019-02-12 12:12:11 ERROR: W:GPG error: Index of /imunify360/ubuntu/16.04 xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 8C55A6628608CB71, E:The repository 'Index of /imunify360/ubuntu/16.04 xenial InRelease' is not signed. 2019-02-12 12:12:11 ERROR: Exited with returncode 1.

I connect to the server via SSH and run :

#plesk bin license --retrieve

the message:

Updating Plesk license key: [2019-02-12 12:03:54.543] ERR [panel] 2019-02-12 12:03:53 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-02-12 12:03:54 ERROR: W:GPG error: Index of /imunify360/ubuntu/16.04 xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 8C55A6628608CB71, E:The repository 'Index of /imunify360/ubuntu/16.04 xenial InRelease' is not signed.
2019-02-12 12:03:54 ERROR: Exited with returncode 1.
Done
[2019-02-12 12:03:59.118] ERR [panel] 2019-02-12 12:03:57 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-02-12 12:03:59 ERROR: W:GPG error: Index of /imunify360/ubuntu/16.04 xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 8C55A6628608CB71, E:The repository 'Index of /imunify360/ubuntu/16.04 xenial InRelease' is not signed.
2019-02-12 12:03:59 ERROR: Exited with returncode 1.
[2019-02-12 12:04:03.582] ERR [panel] 2019-02-12 12:04:01 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-02-12 12:04:03 ERROR: W:GPG error: Index of /imunify360/ubuntu/16.04 xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 8C55A6628608CB71, E:The repository 'Index of /imunify360/ubuntu/16.04 xenial InRelease' is not signed.
2019-02-12 12:04:03 ERROR: Exited with returncode 1.
Updating license key EXT.05234197.0000: [2019-02-12 12:04:07.526] ERR [panel] 2019-02-12 12:04:05 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-02-12 12:04:07 ERROR: W:GPG error: Index of /imunify360/ubuntu/16.04 xenial InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 8C55A6628608CB71, E:The repository 'Index of /imunify360/ubuntu/16.04 xenial InRelease' is not signed.
2019-02-12 12:04:07 ERROR: Exited with returncode 1.
Done

 

[Stefan Reiser]

my Provider is vServer Strato

 

[IgorG]

Have you tried to reinstall imunify360 extension?

 

[Stefan Reiser]

Yes, I did. It comes Internal Error. See logs of detail.
Only I don't find the logfiles. I looked under var/log and expected a directory imunify360 there. Only found the file i360deploy.log.

It says:
Failed (code: 1)
Failed (code: 1)


I want to be able to call my packages normally via plesk.


my Linux is
OS Ubuntu 18.04.1 LTS
and the Error message W:GPG error: Index of /imunify360/ubuntu/16.04 why 16.04?

Best regards stefan

PS.I hope you can read everything, translated it with deepl.com.

 

[IgorG]

Vendor of this extension is Imunify360 - Keeps Your Linux Web Servers Safe
Have you tried to ask their assistance?

 

[Stefan Reiser]

Who also has this problem, please proceed as follows:

Check if the file /etc/apt/sources.list.d/imunify360* files exists? Should this be the case then delete it and it should work again.

Thank you for your time.

 

[Hangover2]

Deleting the sources to avoid warnings about the missing public keys to verify the signatures is an interesting way of solving this issue .

The better approach would be to install the key, if you are using Imunify360:

wget -O RPM-GPG-KEY-CloudLinux https://repo.imunify360.cloudlinux.com/defense360/RPM-GPG-KEY-CloudLinux
apt-key add RPM-GPG-KEY-CloudLinux