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{$packagePassword} not correct in Hosting Email template?

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by hardlink, Nov 2, 2011.

  1. hardlink

    hardlink New Pleskian

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    PRODUCT, VERSION, OPERATING SYSTEM
    Customer and Business Manager 10.3.0 with Plesk 10.3.1, CentOS 5.5

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    When I create a new customer on CBM, I am able to choose the username and password for the customer.
    So if I create a customer called "Bob Man" username "bob" password "Password123" that's fine.

    When I create a subscription for "Bob Man" based on "My Hosting Plan" is successfully creates a subscription and syncs it over the Plesk. The problem is that when the system sends the customer an email for the hosting package, the "Login Information" doesn't work. The username is "bob" but the password comes up with something random that is not correct?
    The FTP password is supplied (also randomly generated) and works a treat.

    ACTUAL RESULT
    In Hosting email sent to customer, the section titled "LOGIN INFORMATION" contains the username ("e.g. bob") but the password doesn't work. It looks something like
    EXPECTED RESULT
    I expected the username "bob" and password "7fA480czyrTV" to work on my Plesk panel login for the customer to access his domain.

    ANY ADDITIONAL INFORMATION
    Instead; the password I chose when creating the customer works for Plesk. This is what I want, but why is the password that I chose for the customer not shown in the Hosting plan email?
     
  2. EugeneL

    EugeneL Regular Pleskian

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    Hello, hardlink

    Actually CBM creates three login/password pairs for customer's account with hosting subscription.
    The first is for logging in to Panel - this login/password customer can type in online store or you as admin can type them in Admin UI. CBM never stores the password from this pair in plain form and can't send it via e-mail. Customer can only use "Forgot password" feature to reset it.
    The second is for logging in using FTP - password in this pair is randomly generated during provisioning to Panel and is accessible via placeholder in e-mail
    The third is for logging in using SSH/RDP - password in this pair also is randomly generated during provisioning.

    I'll consider your issue as a feature request, will analyze it and probably add into plans for the future releases. But for now if you create customer using CBM UI and tool "Add customer", only you as admin know the password. You can change the mail template for less confusion.
     
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