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Panel Access down after upgrade

D

damogill

Guest
Hi Peeps,

We recently upgraded from 9.5.4 to 10.2 and had no issues with the install, afterwards I was able to get into the cpanel and everything appeared to be fine.

Now when I try and get to the cpanel it redirects from https://109.228.21.239:8443/ to https://localhost.localdomain:8443/relay

Found two suggestions, one was to change the host file for which I have the following:

# Do not remove the following line, or various programs
# that require network functionality will fail.
# ::1 localhost6.localdomain localhost6
127.0.0.1 localhost.localdomain localhost
109.228.21.239 server109-228-21-239.live-servers.net server109-228-21-239
Click to expand...

The other suggestion was to edit the ServerName directive in the httpd.conf however since v9 I believe this has changed to /etc/sw-cp-server/applications.d/plesk.conf and I cant see any mention of ServerName. I can find it in the client httpd.conf but that isnt relevant here I dont think. I know my hostname is right in the above host file, have tried changing the loopback address as well but that didnt help so changed it back.

[root@server109-228-21-239 htdocs]# hostname
server109-228-21-239.live-servers.net
Click to expand...


Does anyone have any suggestions?
 
Check in Plesk database that you have correct hostname there:

mysql> select * from misc where param='FullHostName';

Also check sso settings with

# /usr/local/psa/bin/sso -g
 
If you've installed Customer & Business Manager then try to execute the following commands:
/usr/share/plesk-billing/update-hostname --new-hostname=<your domain>
/usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://<your domain>:8443

See http://kb.odin.com/en/11204 for details
 
Actuall dont worry it was sorted with command

# /usr/share/plesk-billing/update-hostname --new-hostname=server109-228-21-239.live-servers.net


Thank you for your help guys! :) :)
 
I need your help

Hi

I try to use the solution mentioned but I'm still with the problem that redirects me to:

https://localhost.localdomain:8443/relay

When I use te:

/usr/share/plesk-billing/update-hostname --new-hostname=myserver

I receive this:

Local Parallels Plesk Panel server (https://myserver).. [ FAILED ] The following error occurred in panel 'Local Parallels Plesk Panel server (https://myserver)': Failed to parse XML document: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /myserver:8443/enterprise/control/agent.php was not found on this server.</p>
<hr>
<address>Apache Server at localhost Port 443</address>
</body></html>


I could support telling me how I could fix this, I'm using Plesk 11.0.9

thank you for your support, or guidance to give me to solve this
 
It looks like misconfigured Panel settings or broken installation.
Could you please post here the output of
ls -l /etc/sw-cp-server/applications.d/
ls -l /usr/local/psa/admin/htdocs/enterprise/control

and attach the content of /opt/plesk-billing/lib/lib-billing/include/config/config.php
 
Hi EugeneL

i try tu use but send me this:

[root@loft8236 ~]# /etc/sw-cp-server/aplications.d/
-bash: /etc/sw-cp-server/aplications.d/: No such file or directory
[root@loft8236 ~]# /usr/local/psa/admin/htdocs/enterprise/control
-bash: /usr/local/psa/admin/htdocs/enterprise/control: is a directory
[root@loft8236 ~]# /opt/plesk-billing/lib/lib-billing/inlude/config/config.php
-bash: /opt/plesk-billing/lib/lib-billing/inlude/config/config.php: No such file or directory

And use the temporary recommendation, and with it go to plesk
 
Hello,

You made a couple of mistakes while copying and pasting my instructions.

ls -l /etc/sw-cp-server/applications.d
ls -l /usr/local/psa/admin/htdocs/enterprise/control
cat /opt/plesk-billing/lib/lib-billing/include/config/config.php
 
Hi
EugeneL

i try but send me this:

login as: root
[email protected]'s password:
Last login: Wed Jul 11 04:41:05 2012 from 189.240.246.62
[root@loft8236 ~]# /etc/sw-cp-server/applications.d
-bash: /etc/sw-cp-server/applications.d: is a directory
[root@loft8236 ~]# -l/etc/sw-cp-server/applications.d
-bash: -l/etc/sw-cp-server/applications.d: No such file or directory
[root@loft8236 ~]# -|/etc/sw-cp-server/applications.d
-bash: /etc/sw-cp-server/applications.d: is a directory
-bash: -: command not found
[root@loft8236 ~]# |s -|/etc/sw-cp-server/applications.d
-bash: syntax error near unexpected token `|'
[root@loft8236 ~]# |s -|/etc/sw-cp-server/applications.d
-bash: syntax error near unexpected token `|'
[root@loft8236 ~]# |s -|/etc/sw-cp-server/applications.d
-bash: syntax error near unexpected token `|'
[root@loft8236 ~]# -|/etc/sw-cp-server/applications.d
-bash: -: command not found
-bash: /etc/sw-cp-server/applications.d: is a directory
[root@loft8236 ~]# ^C
[root@loft8236 ~]# -|/usr/local/psa/admin/htdocs/enterprice/control
-bash: -: command not found
-bash: /usr/local/psa/admin/htdocs/enterprice/control: No such file or directory
[root@loft8236 ~]# cat/opt/plesk-billing/lib/lib-billing/include/config/config.php
-bash: cat/opt/plesk-billing/lib/lib-billing/include/config/config.php: No such file or directory
[root@loft8236 ~]#
 
Hello,

It seems that you are not familiar with Linux command line
'ls' is a CLI command, reduction of 'LIST'. 'ls' are two English letters, 'l' from 'list' and 's' from 'list'
'-l' is a CLI command option, 'l' is again an English letter
'cat' is a CLI command

So you should type 'ls <space> -l <space> /etc/sw-cp-server/applications.d'
and 'cat <space> /opt/plesk-billing/lib/lib-billing/include/config/config.php'
 
Hi EugeneL thanks for your support

Hi
EugeneL

you're right I'm not familiar with the command line, thanks for the support

now with the commands that I indicated, this was what I got

'ls <space> -l <space> /etc/sw-cp-server/applications.d':

[root@loft8236 ~]# ls -l /etc/sw-cp-server/applications.d
total 28
-rw-r--r-- 1 root root 949 May 31 08:35 00-sso-cpserver.conf
-rw-r--r-- 1 hspc hspc 602 Jul 1 07:11 hspc-httpd.conf
-rw-r--r-- 1 hspc hspc 602 Jul 1 05:17 hspc-httpd.conf.orig
-rw-r--r-- 1 root root 718 Jun 8 11:41 plesk.conf
-rwxr-xr-x 1 root root 5805 Jun 8 11:41 plesk.socket.sh
-rwxr-xr-x 1 root root 3347 May 31 08:35 sso.socket.sh
 
What about commands
ls -l /usr/local/psa/admin/htdocs/enterprise/control
cat /opt/plesk-billing/lib/lib-billing/include/config/config.php
???

copy and past them into command line
 
// The system queue can persist itself in any of 3 ways:
// 1. by recursively doing an http client request back to RunEvents
// 2. by forking off of a CGI process, and daemonizing the child
// 3. by just being run from the command line
// The following two variables affect the logic of which method to use.

// Possible Values: NULL (for auto-detect), true, false
$CONF["forcePersistableTo"] = NULL;

// Possible Values: NULL (for auto-detect), true, false
$CONF["forceDaemonableTo"] = NULL;

// If you server has a firewall where the remote IP is dispatched to a
// local IP, then enter the local IP here. This will allow the events
// queue to call itself locally instead of using the primary domain.
$CONF["localURL"] = "";

// Define whether to let the system queue run till its dead or give it a
// limit. Set to "1" and the system queue thread will be stopped as soon
// as it tries to restart itsself. See "killOldQueueThreads" example usage
// below.
$CONF["killOldQueueThreads"] = 0;

// Define the time in seconds that a system queue thread can keep running.
// This should be 45 seconds to a minute less then the time that cron
// waits to hit the system.
// If cron hits every 5 minutes, this should be 4 minutes, or 240 seconds.
// If cron hits every minute, this needs to be like 15 seconds.
// If cron hits every hour, this needs to be 59 minutes, or 59*60 seconds
$CONF["killOldQueueThreadsLimit"] = 240;

// Example usage for "killOldQueueThreads" cont'd ...
// If its originating thread is older then the limit below
// Reason: If there are 100 things in the system queue to run that all
// are supposed to run right now, we dont want the system queue to start
// a new thread running them every 5 minutes if the cron runs the system
// queue that often.
//
// An ascii art illistration would look as follows:
//
// Timeline is in minutes:
//
// IF "killOldQueueThreads" = 0:
//
// 0 5 10 15 20 25 30 35 40 45 50
// |-----|-----|-----|-----|-----|-----|-----|-----|-----|-----|
// thread 1: .............................................................
// thread 2: .......................................................
// thread 3: .................................................
// thread 4: ...........................................
// thread 5: .....................................
// thread 6: ...............................
// thread 7: .........................
// thread 8: ...................
// thread 9: .............
// thread 10: .......
//
// IF "killOldQueueThreads" = 1:
//
// 0 5 10 15 20 25 30 35 40 45 50
// |-----|-----|-----|-----|-----|-----|-----|-----|-----|-----|
// thread 1: ......
// thread 2: ......
// thread 3: ......
// thread 4: ......
// thread 5: ......
// thread 6: ......
// thread 7: ......
// thread 8: ......
// thread 9: ......
// thread 10: .......

// --------------------------------------------------------------------------
// IPC SETTINGS (experimental advanced performance settings)
// --------------------------------------------------------------------------
// Please do not enable these unless you are familiar with manually
// administering shared memory on a Unix box. They also do not necessarily
// flush at the appropriate times yet, and will likely break something
// eventually. It is recommended to only enable locale caching since the
// locale data rarely becomes stale and only this setting makes a
// significant impact on performance. See ipcs(1) and ipcrm(1).

// Cache locale object in shared memory (Unix-only)
// Cache hit saves about 0.2 seconds
// Extensions:
// Required: sysvshm
// Optional: sysvsem
$CONF["enableSharedMemoryLocaleCache"] = false;

// Persist admin lookups
// Cache hit saves about 0.02 seconds
// Extensions:
// Required: sysvshm, sysvsem
$CONF["enableSharedMemoryAdminCache"] = false;
$CONF["adminCacheSeconds"] = 300;

// Persist mb_path() cache in shared memory (Unix-only)
// Cache hit saves about 0.02 seconds.
// Extensions:
// Required: sysvshm, sysvsem
$CONF["enableSharedMemoryMBPathCache"] = false;

// --------------------------------------------------------------------------
// SMARTY TEMPLATE SETTINGS
// --------------------------------------------------------------------------

// Define the absolute path where the compiled tpl files will be saved.
// If the directory does not exist, you must create it.
// ** This directory must be chmod 777
$CONF["smarty"]["compileDirectory"] = '/var/lib/plesk-billing/smarty' . DIRECTORY_SEPARATOR . "compile";

// Define the absolute path where the cached tpl files will be saved.
// If the directory does not exist, you must create it.
// ** This directory must be chmod 777
$CONF["smarty"]["cacheDirectory"] = '/var/lib/plesk-billing/smarty' . DIRECTORY_SEPARATOR . "cache";

// Enable smarty template caching:
// Possible Values: true (Not Recommended) or false (Default)
$CONF["smarty"]["enableCaching"] = false;

// If "enableCaching" = "true, set the lifetime (in seconds) of cached
// smarty templates. (1 Default)
$CONF["smarty"]["cacheLifetime"] = 1;

// Enable smarty template compile checking:
// Possible Values: true (Default) or false
$CONF["smarty"]["enableCompileChecking"] = true;

// Enable high security mode in smarty templates. This will stop tpl
// files from executing bad code.
// Possible Values: true (Not Recommended) or false (Default)
$CONF["smarty"]["enableSecurity"] = false;

// Enable smarty template debugging window. Tis will display the SMARTY
// popup window for debugging tpl files.
// Possible Values: true (Debugging Only) or false (Production Mode - Default)
$CONF["smarty"]["enableDebugging"] = false;

// --------------------------------------------------------------------------
// SMARTY TEMPLATE SETTINGS (advanced settings)
// --------------------------------------------------------------------------

// Enable the logging of unknown translation constants in smarty templates.
// Possible Values: true (Internal Use Only) or false (Default)
$CONF["smarty"]["logUnknownConstants"] = false;

// --------------------------------------------------------------------------
// ADDITIONAL SETTINGS - DO NOT CHANGE (advanced settings)
// --------------------------------------------------------------------------

if (!defined("MB_LIBPATH")){
define("MB_LIBPATH", realpath(dirname(__FILE__)."/../../.."));
require_once(MB_LIBPATH."/lib-pkg/parsefunction.php");
}
require mb_path("/lib-billing/include/config/internal/ColumnMap.php");
require mb_path("/lib-billing/include/config/internal/QueryMasterMap.php");
if (substr($CONF["standardURL"], -1)=="/") {
$CONF["standardURL"] = substr($CONF["standardURL"], 0, -1);
}
if (substr($CONF["secureURL"], -1)=="/") {
$CONF["secureURL"] = substr($CONF["secureURL"], 0, -1);
}
$hparts = explode("/", $CONF["standardURL"]);
$CONF["standardHost"] = $hparts[0];
$hparts = explode("/", $CONF["secureURL"]);
$CONF["secureHost"] = $hparts[0];
if ($CONF["secureURLProtocol"]=="http"){
$CONF["relativeWebRoot"] = substr($CONF["standardURL"], strpos($CONF["standardURL"], $CONF["standardHost"])+strlen($CONF["standardHost"]));
} else {
$CONF["relativeWebRoot"] = substr($CONF["secureURL"], strpos($CONF["secureURL"], $CONF["secureHost"])+strlen($CONF["secureHost"]));
}

// set items to try again no sooner than 1 day from time of failure
$CONF["billingAccountShareRetryTime"] = (60*60*24);

define("INVOICE_PROCESS_PACKAGE_LOCK_TIMEOUT", 5*60); // 5 minutes
define("USE_PREDEFINED_RESELLER_VOLUME_DISCOUNTS", 0);
define("RESELLER_VOLUME_PRODUCT_GROUP_API_NAME", "dedicatedservers");
define("DEFAULT_MAXIMUM_DISCOUNT", 100);
define("ENABLE_MBAPI_COMMAND_HOOKS", 0);
define("NUMBER_OF_INVOICES_PER_EVENT", 25);
define("MBACTION_DEFAULT_NUM_RECORDS", 30);
define("MAX_AUTOCOMPLETE_RESULTS", 20);
define("CREATE_PLAINTEXT_PACKAGE_PASSWORD", 0);
define("DEFAULT_CONTACT_EMAIL_FORMAT", 1);

define("PAYMENT_PROCESS_PACKAGE_LOCK_TIMEOUT", 60*60);
define("BILLING_ACCOUNT_RETRY_PUSH_TIME", 60*60*24*7);

// keep this at 0 unless this is a demo.
define('DEMOMODE', 0);

//$CONF["remoteMBAPIURL"] = array_rand((array)$CONF["remoteMBAPIURL"]);

define("ALLOW_DEBUG_LOGGING", false);

$CONF["libDirectory"] = '/var/lib/plesk-billing';
 
Hello,

Could you please send SSH credentials via private message?
It will be faster if I look on your server by myself
 
Please click one of the Quick Reply icons in the posts above to activate Quick Reply.
Ok EugeneL i send private message

Thanks for your support
 
Hello, Martin

I fixed your server - for some reason in /opt/plesk-billing/lib/lib-billing/include/config/config.php parameters 'standardURL' and 'secureURL' were set to 'https://domain.com' instead of 'domain.com'
I fixed the values and executed utility '/usr/share/plesk-billing/integration -command=repair-all' and it fixed everything.

Please check from your side
 
Proper way to fix this issue:
1. Execute '/usr/share/plesk-billing/integration --command=update --hostname=domain.com'
Pay attention - 'domain.com', neither 'https://doman.com' nor 'https://domain.com:8443/' nor something else
2. Execute '/usr/share/plesk-billing/intgration --command=repair-all'
 
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