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Panel Admin Website offline 403 Error

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by JonathanDa, Oct 20, 2011.

  1. JonathanDa

    JonathanDa Guest

    0
     
    Hi everyone,
    i case of a right change on my Server of the folder /opt/psa i cannot get on the admin Website of Plesk Panel. i reconfigure some rights but it seems not all, because i get the 403 - FORBIDDEN Error Message.

    Code:
    ~# /etc/init.d/psa start
    Starting psa...                                                       done
    Starting xinetd service...                                            done
    Starting bind9 service...                                             done
    Starting mysql service...                                             done
    Starting postgresql service...                                        not installed
    Starting psa-spamassassin service...                                  not installed
    Plesk: Starting Mail Server... already started
    WARNING:
    cannot parse ipcs output
    Starting mail handlers tmpfs storage
    Starting psa...                                                       done
    Starting drwebd service...                                            failed
    
    psa is running. i can get access to my imap mail accounts and to the domain websites.

    Code:
    ~# /etc/init.d/drwebd restart
    Restarting Dr. Web daemon...
    Dr.Web (R) daemon for Linux/Plesk Edition v5.0.0 (Jun  4 2009)
    Copyright (c) Igor Daniloff, 1992-2009
    Doctor Web, Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com
    Shell version: 5.0.0.10060 <API:2.2>
    Engine version: 5.0.0.12182 <API:2.2>
    Loading /var/drweb/bases/drwtoday.vdb - Ok, virus records: 52
    Loading /var/drweb/bases/drw50029.vdb - Ok, virus records: 2691
    Loading /var/drweb/bases/drw50028.vdb - Ok, virus records: 3327
    Loading /var/drweb/bases/drw50027.vdb - Ok, virus records: 4697
    Loading /var/drweb/bases/drw50026.vdb - Ok, virus records: 2792
    Loading /var/drweb/bases/drw50025.vdb - Ok, virus records: 5841
    Loading /var/drweb/bases/drw50024.vdb - Ok, virus records: 2260
    Loading /var/drweb/bases/drw50023.vdb - Ok, virus records: 4796
    Loading /var/drweb/bases/drw50022.vdb - Ok, virus records: 5098
    Loading /var/drweb/bases/drw50021.vdb - Ok, virus records: 4891
    Loading /var/drweb/bases/drw50020.vdb - Ok, virus records: 5033
    Loading /var/drweb/bases/drw50019.vdb - Ok, virus records: 3254
    Loading /var/drweb/bases/drw50018.vdb - Ok, virus records: 5241
    Loading /var/drweb/bases/drw50017.vdb - Ok, virus records: 7585
    Loading /var/drweb/bases/drw50016.vdb - Ok, virus records: 5298
    Loading /var/drweb/bases/drw50015.vdb - Ok, virus records: 5947
    Loading /var/drweb/bases/drw50014.vdb - Ok, virus records: 6039
    Loading /var/drweb/bases/drw50013.vdb - Ok, virus records: 5309
    Loading /var/drweb/bases/drw50012.vdb - Ok, virus records: 3511
    Loading /var/drweb/bases/drw50011.vdb - Ok, virus records: 2495
    Loading /var/drweb/bases/drw50010.vdb - Ok, virus records: 4565
    Loading /var/drweb/bases/drw50009.vdb - Ok, virus records: 4467
    Loading /var/drweb/bases/drw50008.vdb - Ok, virus records: 5196
    Loading /var/drweb/bases/drw50007.vdb - Ok, virus records: 2359
    Loading /var/drweb/bases/drw50006.vdb - Ok, virus records: 1938
    Loading /var/drweb/bases/drw50005.vdb - Ok, virus records: 3335
    Loading /var/drweb/bases/drw50004.vdb - Ok, virus records: 3185
    Loading /var/drweb/bases/drw50003.vdb - Ok, virus records: 1468
    Loading /var/drweb/bases/drw50002.vdb - Ok, virus records: 280
    Loading /var/drweb/bases/drw50001.vdb - Ok, virus records: 567
    Loading /var/drweb/bases/drw50000.vdb - Ok, virus records: 1194
    Loading /var/drweb/bases/drwebase.vdb - Ok, virus records: 423328
    Loading /var/drweb/bases/dwrtoday.vdb - Ok, virus records: 491
    Loading /var/drweb/bases/dwr50001.vdb - Ok, virus records: 626
    Loading /var/drweb/bases/dwntoday.vdb - Ok, virus records: 478
    Loading /var/drweb/bases/dwn50002.vdb - Ok, virus records: 925
    Loading /var/drweb/bases/dwn50001.vdb - Ok, virus records: 840
    Loading /var/drweb/bases/drwrisky.vdb - Ok, virus records: 3316
    Loading /var/drweb/bases/drwnasty.vdb - Ok, virus records: 19303
    Total virus records: 564018
    Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
    A path to a valid license key file was not specified.
    Plesk authorization failed: malformed response (no 'response=' field).
    Error: Plesk Software not running.
    
    i had no problems before this fault.

    Code:
    ~# /usr/local/psa/bin/service --restart drweb
    drwebmng: Service /etc/init.d/drwebd failed to start
    
    System error 2: No such file or directory
    /opt/psa/admin/bin/drwebmng[7805]: Unable to start drweb antivirus daemon
    Error report was sent successfully
    Report body:
    <?xml version="1.0"?>
    <error><type>PleskUtilException</type><message>/opt/psa/admin/bin/drwebmng '--re                               start' failed with message: drwebmng: Service /etc/init.d/drwebd failed to start
    
    System error 2: No such file or directory</message><file>/opt/psa/admin/plib/com                               mon_func.php3</file><line>1050</line><code>0</code><trace>#0 /opt/psa/admin/plib                               /class.ServiceControl.php(442): util_exec('drwebmng', Array)
    #1 /opt/psa/admin/plib/api-common/cuService.php(169): ServiceControl-&gt;action(                               )
    #2 /opt/psa/admin/plib/api-common/cuService.php(91): cuService-&gt;executeServic                               eAction('drweb', 'restart')
    #3 /opt/psa/admin/plib/api-common/cuService.php(73): cuService-&gt;manageService                               ('restart', 'drweb')
    #4 /opt/psa/admin/plib/api-common/AbstractCuExecutor.php(26): cuService-&gt;exec                               ute()
    #5 /opt/psa/admin/plib/api-common/CuExecutor.php(29): AbstractCuExecutor-&gt;_ex                               ecUtil('cuService', 'execute')
    #6 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(18): CuExecutor-&gt;run()
    #7 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(43): CliUtilityRunner-&gt;ru                               n()
    #8 /opt/psa/admin/plib/api-cli/service.php(4): require_once('/opt/psa/admin/...'                               )
    #9 {main}</trace><user-ip/><host/><request-url/><request-method/><product-versio                               n>10.3.1 Debian 6.0 1013110726.09
    </product-version></error>
    
    Unable to create ServiceControl object: Unable to manage service by drwebmng: dr                               webmng: Service /etc/init.d/drwebd failed to start
    
    System error 2: No such file or directory ('--restart', 'drweb')
    
    he give me these messages and i dont know, how to fix it. is there a possibillity to delete the enabled drweb config without loosing mail accounts and domains.

    hope for help, thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Did you try bootstrapper repair?
     
  3. JonathanDa

    JonathanDa Guest

    0
     
    After rebuilding the permission denied parts, I got this with bootstrapper.sh repair.

    Code:
    # /usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair
    ===> Preparing upgrade
    Stopping psa...                                                       done
    Stopping mail handlers tmpfs storage
    psa is stopped
    Stopping psa...                                                       done
    Stopping mail handlers tmpfs storage
    ===> Cumulative database upgrade has been started
    ===> Upgrade completed.
    update-rc.d: using dependency based boot sequencing
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    update-rc.d: using dependency based boot sequencing
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    Module ssl already enabled
    ln: creating symbolic link `/var/named/run-root/etc/bind/rndc.conf': File exists
    update-rc.d: using dependency based boot sequencing
    update-rc.d: error: unable to read /etc/init.d/named
    mknod: `/var/www/vhosts/chroot/dev/null': File exists
    Module suexec already enabled
    Module include already enabled
    Module rewrite already enabled
    Module userdir already enabled
    ===> Cumulative upgrade has been started
    ===> Upgrade completed.
    Module dav already enabled
    Considering dependency dav for dav_fs:
    Module dav already enabled
    Module dav_fs already enabled
    Module auth_digest already enabled
    Module authz_user already enabled
    Module dav_lock already enabled
    update-rc.d: using dependency based boot sequencing
    update-rc.d: warning: psa start runlevel arguments (2 3 4 5) do not match LSB Default-Start values (2 3 5)
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    Stopping psa...                                                       done
    Stopping mail handlers tmpfs storage
    Starting psa...                                                       done
    Starting xinetd service...                                            done
    Starting bind9 service...                                             done
    Starting mysql service...                                             done
    Starting postgresql service...                                        not installed
    Starting psa-spamassassin service...                                  not installed
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting psa...                                                       done
    Starting drwebd service...                                            failed
    
                                 Congratulations!
            All stages of the upgrade were successful.
            psa is now running on your system.
            To complete the system configuration process, please proceed to URL:
            https://******:8443/ or
            https://******:8443/
            Use 'admin' and '<YOUR ADMIN PASSWORD>' as login name and password.
    
            Further, use the following commands to start and stop the system:
            /etc/init.d/psa start and
            /etc/init.d/psa stop respectively.
    
    Did I miss permissions of files?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Location:
    Novosibirsk, Russia
    Do you still have 403 Error? If yes - what sort of errors in /var/log/sw-cp-server/error_log ?
     
  5. JonathanDa

    JonathanDa Guest

    0
     
    Code:
    2011-10-20 21:50:00: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-20 23:35:36: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-21 02:42:37: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-21 04:15:52: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-21 07:34:51: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-21 08:57:23: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure 
    2011-10-21 10:14:38: (log.c.135) server stopped 
    2011-10-21 10:15:06: (log.c.75) server started 
    2011-10-21 10:15:46: (log.c.135) server stopped 
    all children busy, launch additional (total 3, limit 30)
    2011-10-21 10:16:13: (log.c.75) server started 
    all children busy, launch additional (total 3, limit 30)
    2011-10-21 10:25:17: (log.c.135) server stopped 
    2011-10-21 10:33:33: (log.c.75) server started 
    all children busy, launch additional (total 3, limit 30)
    2011-10-21 10:37:47: (log.c.135) server stopped 
    2011-10-21 10:38:13: (log.c.75) server started 
    2011-10-21 10:38:59: (log.c.135) server stopped 
    all children busy, launch additional (total 3, limit 30)
    2011-10-21 10:39:26: (log.c.75) server started 
    all children busy, launch additional (total 3, limit 30)
    2011-10-21 10:51:13: (log.c.135) server stopped 
    2011-10-21 10:51:35: (log.c.75) server started 
    all children busy, launch additional (total 3, limit 30)
    

    My Mail Server has problem 2. I cannot send e-mails.
     
    Last edited by a moderator: Oct 21, 2011
  6. IgorG

    IgorG Forums Analyst Staff Member

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  7. JonathanDa

    JonathanDa Guest

    0
     
    cannot use the code for iptables of the link in iptables version v1.4.8. got the message:
    Code:
    iptables v1.4.8: option `SSH' requires an argument
    Try `iptables -h' or 'iptables --help' for more information.
     
  8. JonathanDa

    JonathanDa Guest

    0
     
    ok, it runs, i forgot a -
     
  9. JonathanDa

    JonathanDa Guest

    0
     
    Code:
    sshd: <admin IP address>/<netmask> : allow
    sshd: ALL : deny
    should i do this with a non-static ip address?

    still cannot send emails, mail server is very slow and the admin plattform ist still on 403 - Forbidden error.
    did the bootstrapper repair at once with the same result:
    Code:
    # /usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper                        .sh repair
    ===> Preparing upgrade
    Stopping psa...                                                      done
    Stopping mail handlers tmpfs storage
    psa is stopped
    Stopping psa...                                                      done
    Stopping mail handlers tmpfs storage
    ===> Cumulative database upgrade has been started
    ===> Upgrade completed.
    update-rc.d: using dependency based boot sequencing
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    update-rc.d: using dependency based boot sequencing
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    Module ssl already enabled
    ln: creating symbolic link `/var/named/run-root/etc/bind/rndc.conf': File exists
    update-rc.d: using dependency based boot sequencing
    update-rc.d: error: unable to read /etc/init.d/named
    mknod: `/var/www/vhosts/chroot/dev/null': File exists
    Module suexec already enabled
    Module include already enabled
    Module rewrite already enabled
    Module userdir already enabled
    ===> Cumulative upgrade has been started
    ===> Upgrade completed.
    Module dav already enabled
    Considering dependency dav for dav_fs:
    Module dav already enabled
    Module dav_fs already enabled
    Module auth_digest already enabled
    Module authz_user already enabled
    Module dav_lock already enabled
    update-rc.d: using dependency based boot sequencing
    update-rc.d: warning: psa start runlevel arguments (2 3 4 5) do not match LSB De                        fault-Start values (2 3 5)
    insserv: warning: script 'K01drwebd' missing LSB tags and overrides
    insserv: warning: script 'K01psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall-forward' missing LSB tags and overrides
    insserv: warning: script 'psa-firewall' missing LSB tags and overrides
    insserv: warning: script 'drwebd' missing LSB tags and overrides
    Stopping psa...                                                      done
    Stopping mail handlers tmpfs storage
    Starting psa...                                                      done
    Starting xinetd service...                                           done
    Starting bind9 service...                                            done
    Starting mysql service...                                            done
    Starting postgresql service...                                       not install                        ed
    Starting psa-spamassassin service...                                 not install                        ed
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting psa...                                                      done
    Starting drwebd service...                                           failed
    
                                 Congratulations!
            All stages of the upgrade were successful.
            psa is now running on your system.
            To complete the system configuration process, please proceed to URL:
            https://h1957256.stratoserver.net:8443/ or
            https://85.214.246.133:8443/
            Use 'admin' and '<YOUR ADMIN PASSWORD>' as login name and password.
    
            Further, use the following commands to start and stop the system:
            /etc/init.d/psa start and
            /etc/init.d/psa stop respectively.
    
    do i have to reinstall? if yes, can i save my domain and mail data for import after reinstall?
     
    Last edited by a moderator: Oct 21, 2011
  10. Larsm

    Larsm Basic Pleskian

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    Oct 17, 2016
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    65
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    germany
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