1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Parallels Premium Outgoing Antispam install error

Discussion in 'Plesk 11.x for Linux' started by Rof.net, Nov 28, 2012.

  1. Rof.net

    Rof.net New Pleskian

    10
     
    Joined:
    Nov 28, 2012
    Messages:
    2
    Likes Received:
    0
    We are trying to install the outgoing antispam service and I keep getting this error:
    --
    Protection : Not active. There are some problems that prevent the service from being started.
    --

    Please can somebody point me in the right direction to get started fixing this?

    Thanks in advance for any help you can offer.

    Dane Ensign
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
  3. Rof.net

    Rof.net New Pleskian

    10
     
    Joined:
    Nov 28, 2012
    Messages:
    2
    Likes Received:
    0
    Hi Igor,

    More trouble:

    [root@myserver ctasd]# /etc/init.d/ctasd_initd status
    Parallels Premium Outgoing Antispam dead but pid file exists
    [root@myserver ctasd]# grep License_key_code ctasd-out.conf
    License_key_code = xxxxxxxxxxxxxxxxxxxx
    [root@myserver ctasd]# /etc/init.d/ctasd_initd start
    Starting Parallels Premium Outgoing Antispam: running ctasd from /opt/ctch/ctasd
    Kill previous ctasd daemon, pid=16548
    Loading configuration file /etc/ctasd/ctasd-out.conf
    [ OK ]
    [root@myserver ctasd]# grep License_key_code ctasd-out.conf
    License_key_code = xxxxxxxxxxxxxxxxxxxx


    I did this:

    Tools & Settings > License Management > Additional License Keys > APS.*** > Download
    Tools & Settings > License Management > Additional License Keys > APS.*** > Upload New Key

    But after these steps, I get the former results.

    Please advise,

    Dane Ensign
     
Loading...