1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Password incorrect for multiple mailenable mailboxes?

Discussion in 'Plesk for Windows - 8.x and Older' started by slampaq, Apr 8, 2006.

  1. slampaq

    slampaq Guest

    Hello Everybody,

    Since yesterday eveniging some of my customers experience problems with connecting to their Mailenable mailbox. In the pop3 log I see these messages:

    06-04-07 22:25:43 ****** POPS ****** 444 +OK+Welcome+to+MailEnable+POP3+Server ZION 39 0 0

    06-04-07 22:25:43 ******* POPS ****** 444 USER USER+info@****.nl +OK ZION 0 23 0

    06-04-07 22:25:43 ******* POPS ****** 444 PASS PASS+* -ERR+Unable+to+log+on ZION 0 18 0

    When I try to login with Horde I get the message: "Login failed".

    But the passwords are not changed by myself nor my customers (which log should I check for this to be sure?). When I change the passwords myself back to the original value everything works fine again (we use Mailenable standard in combination with Plesk 7.5.6 for windows).

    Does "ERR+Unable+to+log+on" mean the password is wrong or does it mean something else? How should I correct this problem without changing all the passwords manually?

    Furthermore does anybody know where these mailbox settings are stored?

    Thanks for any help.


  2. Ybuts

    Ybuts Guest

    You can find mailbox settings in the %plesk_dir%\mail servers\mailenable\config folder.
  3. slampaq

    slampaq Guest

    Thanks for the reply.

    I found out that several users where missing in the auth.tab file that apparently where there before??? I have no idea how that is possible. I restored a backup back of the auth.tab file and everything looks okay now. Thanks for the help.

    Just to be complete (perhaps somebody can use it in the future): when I opened the mailbox in de Mailenable Administrator, it said something about a password that was lost, that got me into the direction of the auth.tab file where i found out that some users disappeared??
  4. Mertz

    Mertz Guest