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Password incorrect for multiple mailenable mailboxes?

Discussion in 'Plesk for Windows - 8.x and Older' started by slampaq, Apr 8, 2006.

  1. slampaq

    slampaq Guest

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    Hello Everybody,

    Since yesterday eveniging some of my customers experience problems with connecting to their Mailenable mailbox. In the pop3 log I see these messages:

    06-04-07 22:25:43 ****** POPS ****** 444 +OK+Welcome+to+MailEnable+POP3+Server ZION 39 0 0

    06-04-07 22:25:43 ******* POPS ****** 444 USER USER+info@****.nl +OK ZION 0 23 0

    06-04-07 22:25:43 ******* POPS ****** 444 PASS PASS+* -ERR+Unable+to+log+on ZION 0 18 0

    When I try to login with Horde I get the message: "Login failed".

    But the passwords are not changed by myself nor my customers (which log should I check for this to be sure?). When I change the passwords myself back to the original value everything works fine again (we use Mailenable standard in combination with Plesk 7.5.6 for windows).

    Does "ERR+Unable+to+log+on" mean the password is wrong or does it mean something else? How should I correct this problem without changing all the passwords manually?

    Furthermore does anybody know where these mailbox settings are stored?

    Thanks for any help.

    Regards,

    Koen
     
  2. Ybuts

    Ybuts Guest

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    You can find mailbox settings in the %plesk_dir%\mail servers\mailenable\config folder.
     
  3. slampaq

    slampaq Guest

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    Thanks for the reply.

    I found out that several users where missing in the auth.tab file that apparently where there before??? I have no idea how that is possible. I restored a backup back of the auth.tab file and everything looks okay now. Thanks for the help.

    Just to be complete (perhaps somebody can use it in the future): when I opened the mailbox in de Mailenable Administrator, it said something about a password that was lost, that got me into the direction of the auth.tab file where i found out that some users disappeared??
     
  4. Mertz

    Mertz Guest

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