Password incorrect for multiple mailenable mailboxes?

[slampaq]

Hello Everybody,

Since yesterday eveniging some of my customers experience problems with connecting to their Mailenable mailbox. In the pop3 log I see these messages:

06-04-07 22:25:43 ****** POPS ****** 444 +OK+Welcome+to+MailEnable+POP3+Server ZION 39 0 0

06-04-07 22:25:43 ******* POPS ****** 444 USER USER+info@****.nl +OK ZION 0 23 0

06-04-07 22:25:43 ******* POPS ****** 444 PASS PASS+* -ERR+Unable+to+log+on ZION 0 18 0

When I try to login with Horde I get the message: "Login failed".

But the passwords are not changed by myself nor my customers (which log should I check for this to be sure?). When I change the passwords myself back to the original value everything works fine again (we use Mailenable standard in combination with Plesk 7.5.6 for windows).

Does "ERR+Unable+to+log+on" mean the password is wrong or does it mean something else? How should I correct this problem without changing all the passwords manually?

Furthermore does anybody know where these mailbox settings are stored?

Thanks for any help.

Regards,

Koen

 

[Ybuts]

You can find mailbox settings in the %plesk_dir%\mail servers\mailenable\config folder.

 

[slampaq]

Thanks for the reply.

I found out that several users where missing in the auth.tab file that apparently where there before??? I have no idea how that is possible. I restored a backup back of the auth.tab file and everything looks okay now. Thanks for the help.

Just to be complete (perhaps somebody can use it in the future): when I opened the mailbox in de Mailenable Administrator, it said something about a password that was lost, that got me into the direction of the auth.tab file where i found out that some users disappeared??

 

[Mertz]

This is a common problem for us with MailEnable with Plesk.

Read this:
http://www.mailenable.com/kb/Content/Article.asp?ID=me020424

I strongly suggest you switch to SmarterMail if at all possible.