Personal FTP Repository

[SoheylM]

Although both manual and automated backups to the personal FTP repository work, backups do no show up when selecting the "Personal FTP Repository" tab. Also, when the tab is selected, it sits for several minutes displaying "Please wait. Loading...". The same delay also exists when configuring the personal ftp repository settings initially.

 

[Denis Sirochenko]

Hello,

Have you checked the connection with the FTP server you created your personal FTP repository on? Can you connect to it from outside the Plesk and check if the backups in question are actually there?

Regards,
Denis.

 

[SoheylM]

I can login via SSH to the same server running Plesk and login to the FTP server using the same credentials configured for the FTP repository and navigate the backups just fine. As mentioned, yes, the backups are created. It's just not possible to view them from the Plesk control panel.

 

[Michael neese]

It may take some time to connect. In my case it may take up to almost two minutes, much slower than connecting directly through an ftp client. But it eventually connects, and the files show up.

 

[SoheylM]

Actually, it takes more than five minutes and then it shows no backups.

 

[Denis Sirochenko]

Hello,

Well, it seems that the problem lies not in backup mechanism but in slow FTP connection.

Check if the issue is described in the following Knowledge Base article:

FTP connection is taking a long time and even may fail with the "connection timeout" error sometimes.
http://kb.odin.com/en/1533


You can also try to increase an FTP timeout as described in the Knowledge Base article found at

http://kb.odin.com/en/173

and try to backup a small domain, for it seems that backups fail by timeout due to slow FTP.

Regards,
Denis.

 

[SoheylM]

The DNS is fine, the FTP server works fine - there are no issues connecting to it manually. Also, these articles only apply to the FTP server on the Plesk server. The FTP server is located on another machine not running Plesk, which is on the same subnet connected to the same network switch. Also, the backups via Plesk occur quickly - the problems are only when trying to view the list of backups.