Question PHP Laravel Script in httpdocs

[Regen Foxx]

Server operating system version

Linux

Plesk version and microupdate number

Plesk Obsidian 18.0.48

Hi there,

I am trying to run the Action LMS Script from CodeCanyon: Active eCommerce CMS
on my domain in Ethiopia: shemach.et in the httpdocs folder, once the script is extracted, and I load the domain as per the installation instructions, it just goes to the plesk default page.
It does however load into a subfolder eg. httpsdocs/ecommerce but when I pass all the check right at the end, the script wants to import a pre-configured sql database on completion and this then leads me to a :

This page isn’t working​

shemach.et is currently unable to handle this request.


HTTP ERROR 500
If I manually try and import the database it says:

There can be only one time stamp

Also in the plesk panel, I cannot access softaculous script installer, only Administrator can, but I am the owner of the linux package and the domain.

Can anyone please advise me on what to do.
The support at Ethiotelecom almost never answers a support ticket, once in 9 months of 5 I have, have been answered.


Regards and Thank you in Advance.

 

[Peter Debik]

For the error 500: You can improve the chances of solving this when you check your webserver error_log (of that domain). There the error 500 will have an additional detail that mentions the cause.

For the "admin" requirement: You must be logged in with the user name "admin".

 

[Regen Foxx]

I think it exceeds the memory capacity, does anyone know how I could increase this? This would normally be done in php.ini

 

[Regen Foxx]

For the error 500: You can improve the chances of solving this when you check your webserver error_log (of that domain). There the error 500 will have an additional detail that mentions the cause.

For the "admin" requirement: You must be logged in with the user name "admin".

Ok, thank you for that, I will find out how to get the admin user details from the service provider.
I replied to my own question, that I found this, I think I just need to allocate more memory to the script.. Is this done in php.ini?
Here is a public shared link : Laravel error tracking – Flare

 

[Peter Debik]

I think it exceeds the memory capacity, does anyone know how I could increase this? This would normally be done in php.ini

Normally this is not caused by a real overuse of RAM, but instead of internal redirects that end up in an endless loop. That again is most frequently caused by contradictory rewrite/redirect settings, e.g. Apache redirects everything to www, .htaccess redirects to non-www, or SSL/non-SSL or a page refers to a resource that is not found, but a special 404 not found error redirect is in place that again redirects to a location that is not found.

 

[Peter Debik]

You can change the PHP RAM usage setting on the PHP configuration page (the same page where you also select the PHP version).

 

[Regen Foxx]

You can change the PHP RAM usage setting on the PHP configuration page (the same page where you also select the PHP version).

Thank you Peter, I will try this, If I still have an issue, I will ask again, thank you so much, I really appreciate it.

 

[Regen Foxx]

I can see the settings here but I cannot amend them. Is this the correct place? @Peter Debik

 

[Regen Foxx]

Here are my access logs from the 25th of March

SHEMACH LOGS – Google Drive

drive.google.com

 

[Regen Foxx]

Also says access to the server over SSH is forbidden and here is a guide to increase memory by accessing the server over SSH

Operations in Plesk fail: Allowed memory size of X bytes exhausted (tried to allocate Y bytes)

Applicable to: Plesk for Linux Plesk for Windows Symptoms Any of the following operations in Plesk: Accessing the Plesk interface Accessing Domains > example.com > File Manager > any...

support.plesk.com

 

[Peter Debik]

I can see the settings here but I cannot amend them. Is this the correct place? @Peter Debik

It is the right place, but the wrong user. This needs to be changed by an admin. If you do not have admin permissions, you need to ask the server admin to change the setting.

 

[Regen Foxx]

It is the right place, but the wrong user. This needs to be changed by an admin. If you do not have admin permissions, you need to ask the server admin to change the setting.

Thank you Peter, I wonder why I don't have admin permissions, I have the main login, they gave us, then the 2 I created after.

 

[Kaspar]

Thank you Peter, I wonder why I don't have admin permissions, I have the main login, they gave us, then the 2 I created after.

Admin(istrator) permissions mean that you have full access to manage the whole server. From the screens shot you posted it doesn't look like you have administrator permissions to manage the whole server. You'll probably only have access to your own hosting account. Which is why can't edit the PHP settings. You'll need to ask your provider change to settings for you.

 

[Regen Foxx]

Admin(istrator) permissions mean that you have full access to manage the whole server. From the screens shot you posted it doesn't look like you have administrator permissions to manage the whole server. You'll probably only have access to your own hosting account. Which is why can't edit the PHP settings. You'll need to ask your provider change to settings for you.

I know that, i wonder why the service provider did not give us these permissions for the account that opened and paid the hosting package.

 

[Regen Foxx]

Admin(istrator) permissions mean that you have full access to manage the whole server. From the screens shot you posted it doesn't look like you have administrator permissions to manage the whole server. You'll probably only have access to your own hosting account. Which is why can't edit the PHP settings. You'll need to ask your provider change to settings for you.

I did send them a mail, its probably a shared server hosting package, unfortunately I can wait weeks for this,
I have another question, If I deleted the all the content in the root folder of my domain, not just httpdocs, the entire root. How can I know what it had before, how to rebuild it, I installed wordpress and that installation added some folders, but I am sure not all.

 

[Kaspar]

Details on the virtual host directory structure are described in the Plesk documentation. Which you can find here: Virtual Host Structure (Linux)

Most common default directories in the Home Directory are /error_docs, /httpdocs and /logs.

 

[Regen Foxx]

Details on the virtual host directory structure are described in the Plesk documentation. Which you can find here: Virtual Host Structure (Linux)

Most common default directories in the Home Directory are /error_docs, /httpdocs and /logs.

Thank you for that. I appreciate it.