• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Issue Compatibility mod, wrong root directory

Yaniv Zahavi

New Pleskian
Server operating system version
CentOS Linux 7.9.2009 (Core)
Plesk version and microupdate number
Version 18.0.43
Hello,

I am having what I believe is an issue to disable the Compatibility Mode on an older migrated customer account (plesk to plesk) or I'm missing a step I should take during the migration process but not sure which. I have recently started migrating our clients over to a new server using Obsidian Version 18.0.43. Overall the migration of clients has been going very smooth, actually much better then I expected but I am running into an issue on clients that where on Compatibility Mode prior to their account migration.

Once a migration is finished, I see the Compatibility Mode settings in the Hosting Settings page in which I turn off but it seems as if its not working properly still. The root directory in the Hosting Settings shows as httpdocs but if I try to load the index.html it loads the one in the httpsdocs instead of the httpdocs. I was trying to find a way to change that settings so the httpdocs directory will be the root but nothing solid came up for me so far in my searches and was hoping someone could help.

I did find a few posts with the following instructions but I can't seem to find that setting anywhere. Once I'm in Websites & Domains there is no option for "Show Advanced Operations"
1. Log into your Plesk Panel.
2. Click “Websites & Domains.”
3. Click “Show Advanced Operations.”
4. Click “Website Scripting and Security”
5. Uncheck the box that says something along the lines of “Compatibility mode for legacy option to separate SSL content.”
6. Click “OK.”

Any recommendations?

thx in advance for the help.
 
Back
Top