Php mail function not working after plesk update

[Niels van de rWal]

Hi,

After updating Plesk from 11.x to 12.5, the mail() function doesn't work anymore.
I can sent mail with Outlook (imap) and webmail, but on a website I can't.
I tried it with the mail() function, but also the phpmailer class don't work.
The mail() function always returns false. (no errors)

After searching hours for a solution, I hope you can help me?

Greetings

 

[Niels van de rWal]

The following ways to e-mail are also working:
- Sending from SMTP with phpmailer class
- Sending from SSH after logging in as root

 

[IgorG]

Have you checked this - https://kb.plesk.com/en/121983 ?

 

[Niels van de rWal]

Have you checked this - https://kb.plesk.com/en/121983 ?

Yes I did, no mail received and the function returns false.

 

[IgorG]

Make sure that you have enabled option "Allow users and scripts to use Sendmail" in Tools&Settings -> Mail Settings

 

[Niels van de rWal]

Make sure that you have enabled option "Allow users and scripts to use Sendmail" in Tools&Settings -> Mail Settings

I did that.

 

[IgorG]

Check that you haven't this function in php disabled_functions option for this subscription.

 

[Niels van de rWal]

Check that you haven't this function in php disabled_functions option for this subscription.

This is in my php.ini:

; This directive allows you to disable certain functions for security reasons.
; It receives a comma-delimited list of function names.
; http://php.net/disable-functions
disable_functions =

 

[UFHH01]

Hi Niels van de rWal,

if you would like help with your investigations, consider to add depending entries from your mail - log ( /var/log/ ) . It helps as well to include depending entries from your apache and/or nginx - logs, located at "/var/www/vhosts/system/(SUB)DOMAIN.COM/logs/", if you use scripts.

 

[D4NY]

Same problem here after upgrading from 11.5 to 12.5.
The strange thing is that trying to send with
<?php
// Send email
mail("[email protected]","hello","test mail function");
?>
as suggested by Igor, the e-mail arrives.

But all wordpress forms and Others script sending mail for all domains on the server don't work.

Someone can help us?

 

[D4NY]

I'm trying using the CHECK MAIL plugin for wordpress and i got important info looking to log files:

[Mon Nov 07 16:15:46 2016] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: stderr: PHP Warning: stream_socket_enable_crypto(): SSL operation faile, referer: http://www.MYDOMAIN.com/wp-admin/tools.php?page=checkemail
[Mon Nov 07 16:15:46 2016] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: stderr: d with code 1. OpenSSL Error messages:, referer: http://www.MYDOMAIN.com/wp-admin/tools.php?page=checkemail
[Mon Nov 07 16:15:46 2016] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: stderr: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed in /var/www/vhosts/MYDOMAIN.com/httpdocs/wp-includes/class-smtp.php on line 344, referer: http://www.MYDOMAIN.com/wp-admin/tools.php?page=checkemail

So it seems that new php 5.6 verifies SSL certificates by default. Look here: https://github.com/PHPMailer/PHPMailer/issues/368
In this thread there is explanation to avoid this test but is also explained that is better to fix SSL verification... but how to do that?

 

[D4NY]

So... no answers... so i change the question. New servers with a native Plesk 12.5 panel have already a SSL certificate installed? Or they have a different php.ini configuration in order to avoid PHP 5.6 checkings on ssl?
I'm going crazy with this problem...