Forwarded to devs PHP-Version and Handler could not changed

[Nextgen-Networks]

TITLE:

PHP-Version and Handler could not changed​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk 17.5.3 Update 3 & 4
Ubuntu 14.04.5 LTS
x64
vHost
PHP Versions installed:
5.5.9 by OS vendor (PHP Handler manually disabled by intention)
7.0.18 (only FPM-Module activated)
7.1.4 (only FPM-Module activated)​

PROBLEM DESCRIPTION:

PHP-Version & Handler could not be changed for existing domains via PHP-Settings in domain administration.

Interesting:

• PHP-Version and Handler could be changed via Hosting-Settings!
  See Screenshot.
  
• PHP-Version and Handler could be changed via PHP-Settings for (Sub-)Domains that have been created after upgrade to plesk 17.5.3!
  

PHP-Setup:

• Screenshot - anabled/disabled PHP-Versions & Handlers

STEPS TO REPRODUCE:

1. open domain config
2. open PHP-Settings

ACTUAL RESULT:

1. no PHP-Handler selectable
   Screenshot
   
2. if other PHP-Version is selected an error message appears and detailed php-settings (max memory and so on) disappear
   Screenshot - detailed PHP-Config disappeard
   Screenshot - error mesage after leaving PHP-Confi with cancel button
   Screenshot - error message in panel.log

EXPECTED RESULT:

PHP-Version and Handler could be changed as in new created (sub-)domains.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[Andri]

Hi,
I have same bug in 17.5.3 Update #4.
I just upgrade Plesk from 12.5 and now I can't change PHP version.

 

[Iman Gozal]

Hi,

Same problem here.

CentOS Linux 7.3.1611 (Core)‬
Version 17.5.3 Update #3

Upgrading to Update #4 didn't help too.

Thanks

 

[Federico Tonin]

Hi, Same problem here on 5 servers running Centos 6.9 and Plesk Onyx 17.5.3 Update #4
I cannot change PHP version because the secondo menu (PHP execution mode) is empty

 

[Iman Gozal]

Hey guys,

While this bug exist, you may change the PHP version for a domain via "Hosting Settings" page instead of "PHP Settings" page.

Also, if you've allowed clients to change their PHP settings themselves, They are able to change the PHP version without any issues on their own side. The problem is only with "PHP Settings" page.

Hope this helps someone.

Iman

 

[TomE]

Hey guys,

While this bug exist, you may change the PHP version for a domain via "Hosting Settings" page instead of "PHP Settings" page.

Also, if you've allowed clients to change their PHP settings themselves, They are able to change the PHP version without any issues on their own side. The problem is only with "PHP Settings" page.

Hope this helps someone.

Iman

Hey Iman,

perfect ... is working .... thank you!

Tom

 

[rgrae81]

Same Issue here, but only Domains/Subscriptions which are created under 12.x and earlier are affected.
On domains which where created under Onyx 17.0 or 17.5 everything seems to be fine!

CentOS 6.9 (Final)‬
Plesk Onyx Version 17.5.3 Update #4

 

[TobiasG]

We have the same issue since update from 17.0 to 17.5.
This option works on new account, old account have the same issue. Please check!

Betriebssystem‪Debian 8.7‬
Produkt Plesk Onyx
Version 17.5.3 Update #4, zuletzt aktualisiert: 27. April 2017 06:30:28

 

[René Pflamm]

Same issue at two of my servers. Both on Debian 7.11. Happened after upgrade to 17.5.3.

 

[MiguelAngel]

Same issue (similar) at:

CentOS Linux 7.3.1611 (Core)‬
Version 17.5.3 Update #5

Cant switch btw nginx and apache. I can select all the options and it does not show me any error message, besides the data shown below load without problem. But when you are given to save the data are not saved correctly, always remains the same option and can not be changed.

Thanks.

 

[alvesjc]

Hi.

I can't change php version even in the hosting settings. I'm still on 17.0.17

• OS: ‪Ubuntu 14.04.5 LTS‬
• Product: Plesk Onyx 17.0.17 Update #25 , last updated at May 11, 2017 12:55 AM

Any news regarding this issue?

Thank you

 

[IgorG]

@Nextgen-Networks thank you! Forwarded to developers.
Please, next time insert screenshots in your post here instead of links.

 

[IgorG]

@Nextgen-Networks Links to screenshots doesn't work now. Please update your initial post with correct screenshots!

 

[IgorG]

Bug has been confirmed and submitted as PPPM-6030

 

[Nextgen-Networks]

Hi @IgorG,

thanks for your confirmation.

The links to screenshots have been active for about a week and got invalid (by intention) later.
As requested I'll insert screenshots directly next time. ;-)