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Question PHP Version for Customers

S

sam.schwedler

New Pleskian
Server operating system version
CentOS Linux 7.9.2009
Plesk version and microupdate number
Plesk Obsidian 18.0.74 Update 3 Web Host Edition
I want to assign a PHP version to a customer that is installed on the server, however, this version is not displayed for them, while it is displayed for other customers on this server.
WhatsApp Image 2026-01-14 at 16.10.40.jpegWhatsApp Image 2026-01-14 at 16.12.38.jpegWhatsApp Image 2026-01-14 at 16.11.21.jpeg
How do I activate the missing PHP versions for this customer?
 
Hello, @sam.schwedler . Are you logged in with the same user while attempting to perform the change for the subscription? For the sake of testing, could you please temporarily change the service plan of the problematic subscription and assign it a plan matching the subscriptions you see the PHP versions available for?
 
Hello, yes, I'm logged in with the same user account. Both subscriptions were migrated from a different server.

I've also already tried creating a service package with PHP version 5.3 as the default and assigning it to the subscription.

That all worked, but it didn't apply the PHP version.
 
Thank you for the update. Kindly connect to your server via SSH and execute the following commands:
  1. To access the Plesk database:
    Code: 
    plesk db
  2. To check if there are some permission inconsistencies:
    Code: 
    select p.id,p.permission,p.value,cl.login,cl.perm_id from Permissions p, clients cl where p.permission="manage_php_version";
 
Thank you. All appears to be good with the permissions. Could you please also execute the following command and confirm whether the missing PHP version appears there:

Code: 
plesk bin php_handler --list

If yes, kindly provide all lines matching the PHP version. Thanks in advance.
 
Code: 
[root@s21 ~]# plesk bin php_handler --list
                        id:        display name:  full version:  version:    type:                         cgi-bin:                    php-cli:                        php.ini:  custom:  status:
                        cgi  5.4.16 by OS vendor         5.4.16       5.4      cgi                 /usr/bin/php-cgi                /usr/bin/php                    /etc/php.ini    false disabled
                    fastcgi  5.4.16 by OS vendor         5.4.16       5.4  fastcgi                 /usr/bin/php-cgi                /usr/bin/php                    /etc/php.ini    false  enabled
                        fpm  5.4.16 by OS vendor         5.4.16       5.4      fpm                /usr/sbin/php-fpm                /usr/bin/php                    /etc/php.ini    false  enabled
                     module  5.4.16 by OS vendor         5.4.16       5.4   module                 /usr/bin/php-cgi                /usr/bin/php                    /etc/php.ini    false disabled
            plesk-php52-cgi               5.2.17         5.2.17       5.2      cgi   /opt/plesk/php/5.2/bin/php-cgi  /opt/plesk/php/5.2/bin/php  /opt/plesk/php/5.2/etc/php.ini     true disabled
        plesk-php52-fastcgi               5.2.17         5.2.17       5.2  fastcgi   /opt/plesk/php/5.2/bin/php-cgi  /opt/plesk/php/5.2/bin/php  /opt/plesk/php/5.2/etc/php.ini     true  enabled
            plesk-php53-cgi               5.3.29         5.3.29       5.3      cgi   /opt/plesk/php/5.3/bin/php-cgi  /opt/plesk/php/5.3/bin/php  /opt/plesk/php/5.3/etc/php.ini     true  enabled
        plesk-php53-fastcgi               5.3.29         5.3.29       5.3  fastcgi   /opt/plesk/php/5.3/bin/php-cgi  /opt/plesk/php/5.3/bin/php  /opt/plesk/php/5.3/etc/php.ini     true  enabled
            plesk-php54-cgi               5.4.45         5.4.45       5.4      cgi   /opt/plesk/php/5.4/bin/php-cgi  /opt/plesk/php/5.4/bin/php  /opt/plesk/php/5.4/etc/php.ini     true disabled
        plesk-php54-fastcgi               5.4.45         5.4.45       5.4  fastcgi   /opt/plesk/php/5.4/bin/php-cgi  /opt/plesk/php/5.4/bin/php  /opt/plesk/php/5.4/etc/php.ini     true  enabled
            plesk-php54-fpm               5.4.45         5.4.45       5.4      fpm  /opt/plesk/php/5.4/sbin/php-fpm  /opt/plesk/php/5.4/bin/php  /opt/plesk/php/5.4/etc/php.ini     true  enabled
            plesk-php55-cgi               5.5.38         5.5.38       5.5      cgi   /opt/plesk/php/5.5/bin/php-cgi  /opt/plesk/php/5.5/bin/php  /opt/plesk/php/5.5/etc/php.ini     true disabled
        plesk-php55-fastcgi               5.5.38         5.5.38       5.5  fastcgi   /opt/plesk/php/5.5/bin/php-cgi  /opt/plesk/php/5.5/bin/php  /opt/plesk/php/5.5/etc/php.ini     true  enabled
            plesk-php55-fpm               5.5.38         5.5.38       5.5      fpm  /opt/plesk/php/5.5/sbin/php-fpm  /opt/plesk/php/5.5/bin/php  /opt/plesk/php/5.5/etc/php.ini     true  enabled
            plesk-php56-cgi               5.6.40         5.6.40       5.6      cgi   /opt/plesk/php/5.6/bin/php-cgi  /opt/plesk/php/5.6/bin/php  /opt/plesk/php/5.6/etc/php.ini     true disabled
        plesk-php56-fastcgi               5.6.40         5.6.40       5.6  fastcgi   /opt/plesk/php/5.6/bin/php-cgi  /opt/plesk/php/5.6/bin/php  /opt/plesk/php/5.6/etc/php.ini     true  enabled
            plesk-php56-fpm               5.6.40         5.6.40       5.6      fpm  /opt/plesk/php/5.6/sbin/php-fpm  /opt/plesk/php/5.6/bin/php  /opt/plesk/php/5.6/etc/php.ini     true  enabled
            plesk-php70-cgi               7.0.33         7.0.33       7.0      cgi   /opt/plesk/php/7.0/bin/php-cgi  /opt/plesk/php/7.0/bin/php  /opt/plesk/php/7.0/etc/php.ini     true disabled
        plesk-php70-fastcgi               7.0.33         7.0.33       7.0  fastcgi   /opt/plesk/php/7.0/bin/php-cgi  /opt/plesk/php/7.0/bin/php  /opt/plesk/php/7.0/etc/php.ini     true  enabled
            plesk-php70-fpm               7.0.33         7.0.33       7.0      fpm  /opt/plesk/php/7.0/sbin/php-fpm  /opt/plesk/php/7.0/bin/php  /opt/plesk/php/7.0/etc/php.ini     true  enabled
            plesk-php71-cgi               7.1.33         7.1.33       7.1      cgi   /opt/plesk/php/7.1/bin/php-cgi  /opt/plesk/php/7.1/bin/php  /opt/plesk/php/7.1/etc/php.ini     true disabled
        plesk-php71-fastcgi               7.1.33         7.1.33       7.1  fastcgi   /opt/plesk/php/7.1/bin/php-cgi  /opt/plesk/php/7.1/bin/php  /opt/plesk/php/7.1/etc/php.ini     true  enabled
            plesk-php71-fpm               7.1.33         7.1.33       7.1      fpm  /opt/plesk/php/7.1/sbin/php-fpm  /opt/plesk/php/7.1/bin/php  /opt/plesk/php/7.1/etc/php.ini     true  enabled
            plesk-php72-cgi               7.2.34         7.2.34       7.2      cgi   /opt/plesk/php/7.2/bin/php-cgi  /opt/plesk/php/7.2/bin/php  /opt/plesk/php/7.2/etc/php.ini     true disabled
        plesk-php72-fastcgi               7.2.34         7.2.34       7.2  fastcgi   /opt/plesk/php/7.2/bin/php-cgi  /opt/plesk/php/7.2/bin/php  /opt/plesk/php/7.2/etc/php.ini     true  enabled
            plesk-php72-fpm               7.2.34         7.2.34       7.2      fpm  /opt/plesk/php/7.2/sbin/php-fpm  /opt/plesk/php/7.2/bin/php  /opt/plesk/php/7.2/etc/php.ini     true  enabled
            plesk-php73-cgi               7.3.33         7.3.33       7.3      cgi   /opt/plesk/php/7.3/bin/php-cgi  /opt/plesk/php/7.3/bin/php  /opt/plesk/php/7.3/etc/php.ini     true disabled
        plesk-php73-fastcgi               7.3.33         7.3.33       7.3  fastcgi   /opt/plesk/php/7.3/bin/php-cgi  /opt/plesk/php/7.3/bin/php  /opt/plesk/php/7.3/etc/php.ini     true  enabled
            plesk-php73-fpm               7.3.33         7.3.33       7.3      fpm  /opt/plesk/php/7.3/sbin/php-fpm  /opt/plesk/php/7.3/bin/php  /opt/plesk/php/7.3/etc/php.ini     true  enabled
  plesk-php73-fpm-dedicated               7.3.33         7.3.33       7.3      fpm  /opt/plesk/php/7.3/sbin/php-fpm  /opt/plesk/php/7.3/bin/php  /opt/plesk/php/7.3/etc/php.ini     true  enabled
            plesk-php74-cgi               7.4.33         7.4.33       7.4      cgi   /opt/plesk/php/7.4/bin/php-cgi  /opt/plesk/php/7.4/bin/php  /opt/plesk/php/7.4/etc/php.ini     true disabled
        plesk-php74-fastcgi               7.4.33         7.4.33       7.4  fastcgi   /opt/plesk/php/7.4/bin/php-cgi  /opt/plesk/php/7.4/bin/php  /opt/plesk/php/7.4/etc/php.ini     true  enabled
            plesk-php74-fpm               7.4.33         7.4.33       7.4      fpm  /opt/plesk/php/7.4/sbin/php-fpm  /opt/plesk/php/7.4/bin/php  /opt/plesk/php/7.4/etc/php.ini     true  enabled
  plesk-php74-fpm-dedicated               7.4.33         7.4.33       7.4      fpm  /opt/plesk/php/7.4/sbin/php-fpm  /opt/plesk/php/7.4/bin/php  /opt/plesk/php/7.4/etc/php.ini     true  enabled
            plesk-php80-cgi               8.0.30         8.0.30       8.0      cgi   /opt/plesk/php/8.0/bin/php-cgi  /opt/plesk/php/8.0/bin/php  /opt/plesk/php/8.0/etc/php.ini     true disabled
        plesk-php80-fastcgi               8.0.30         8.0.30       8.0  fastcgi   /opt/plesk/php/8.0/bin/php-cgi  /opt/plesk/php/8.0/bin/php  /opt/plesk/php/8.0/etc/php.ini     true  enabled
            plesk-php80-fpm               8.0.30         8.0.30       8.0      fpm  /opt/plesk/php/8.0/sbin/php-fpm  /opt/plesk/php/8.0/bin/php  /opt/plesk/php/8.0/etc/php.ini     true  enabled
  plesk-php80-fpm-dedicated               8.0.30         8.0.30       8.0      fpm  /opt/plesk/php/8.0/sbin/php-fpm  /opt/plesk/php/8.0/bin/php  /opt/plesk/php/8.0/etc/php.ini     true  enabled
            plesk-php81-cgi               8.1.34         8.1.34       8.1      cgi   /opt/plesk/php/8.1/bin/php-cgi  /opt/plesk/php/8.1/bin/php  /opt/plesk/php/8.1/etc/php.ini     true disabled
        plesk-php81-fastcgi               8.1.34         8.1.34       8.1  fastcgi   /opt/plesk/php/8.1/bin/php-cgi  /opt/plesk/php/8.1/bin/php  /opt/plesk/php/8.1/etc/php.ini     true  enabled
            plesk-php81-fpm               8.1.34         8.1.34       8.1      fpm  /opt/plesk/php/8.1/sbin/php-fpm  /opt/plesk/php/8.1/bin/php  /opt/plesk/php/8.1/etc/php.ini     true  enabled
  plesk-php81-fpm-dedicated               8.1.34         8.1.34       8.1      fpm  /opt/plesk/php/8.1/sbin/php-fpm  /opt/plesk/php/8.1/bin/php  /opt/plesk/php/8.1/etc/php.ini     true  enabled
            plesk-php82-cgi               8.2.30         8.2.30       8.2      cgi   /opt/plesk/php/8.2/bin/php-cgi  /opt/plesk/php/8.2/bin/php  /opt/plesk/php/8.2/etc/php.ini     true disabled
        plesk-php82-fastcgi               8.2.30         8.2.30       8.2  fastcgi   /opt/plesk/php/8.2/bin/php-cgi  /opt/plesk/php/8.2/bin/php  /opt/plesk/php/8.2/etc/php.ini     true  enabled
            plesk-php82-fpm               8.2.30         8.2.30       8.2      fpm  /opt/plesk/php/8.2/sbin/php-fpm  /opt/plesk/php/8.2/bin/php  /opt/plesk/php/8.2/etc/php.ini     true  enabled
  plesk-php82-fpm-dedicated               8.2.30         8.2.30       8.2      fpm  /opt/plesk/php/8.2/sbin/php-fpm  /opt/plesk/php/8.2/bin/php  /opt/plesk/php/8.2/etc/php.ini     true  enabled
            plesk-php83-cgi               8.3.29         8.3.29       8.3      cgi   /opt/plesk/php/8.3/bin/php-cgi  /opt/plesk/php/8.3/bin/php  /opt/plesk/php/8.3/etc/php.ini     true disabled
        plesk-php83-fastcgi               8.3.29         8.3.29       8.3  fastcgi   /opt/plesk/php/8.3/bin/php-cgi  /opt/plesk/php/8.3/bin/php  /opt/plesk/php/8.3/etc/php.ini     true  enabled
            plesk-php83-fpm               8.3.29         8.3.29       8.3      fpm  /opt/plesk/php/8.3/sbin/php-fpm  /opt/plesk/php/8.3/bin/php  /opt/plesk/php/8.3/etc/php.ini     true  enabled
  plesk-php83-fpm-dedicated               8.3.29         8.3.29       8.3      fpm  /opt/plesk/php/8.3/sbin/php-fpm  /opt/plesk/php/8.3/bin/php  /opt/plesk/php/8.3/etc/php.ini     true  enabled
 
When I create a new subscription, all PHP versions are selectable. This is only not the case for the existing subscription of user web68.
 
Thank you for all your cooperation, but I am afraid that I am out of suggestions on what might be causing the issue with that particular user only. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to:
If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with them and they can forward it to our team for further processing. If the reseller does not provide support, here is an alternative to get support directly from Plesk:
 
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