Physical hosting incorrectly active

[Mark_NLD]

Username:

TITLE

Physical hosting incorrectly active

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Your Report ID is TR-PLSK-54396

PROBLEM DESCRIPTION

G'day,

We have service plans with "Physical hosting" disabled on the "Hosting Parameters" tab. A subscription with this service plan is not synced, cannot be synced and cannot be upgraded either.

Upon syncing we see screenshot1.png
In the subscription overview page we see screenshot2.png
A "change package" command from WHMCS results in the following error: "Unable to accept the template: the following limitations are exceeded.Description Requested Allowed Physical hosting (theobconsult.com) None Physical hosting "

To resolve this issue we need to execute the following command after the subscription creation:
plesk bin site -u $domain -hosting false

STEPS TO REPRODUCE

1. create service plan with "Physical hosting" disabled
2. provision subscription with the service plan
3. try to sync the newly created subscription

ACTUAL RESULT

Physical hosting requested but not allowed

EXPECTED RESULT

Physical hosting disabled within the subscription after creation if Physical hosting is disabled in the service plan

ANY ADDITIONAL INFORMATION

Screenshots: PsiTransfer

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Kaspar]

I am unable to replicate your issue based on the steps you provided.

When I create a Service Plan with the physical hosting disabled (in on the "Hosting Parameters" tab), and next create a new subscription (in Plesk), the newly created subscription is already synced with the Service Plan to begin with.

The failed synchronization message your seeing in screenshot 1 is because the subscription has physical hosting enabled, while the Service Plan does not. This creates a conflict and which is why the synchronization fails. So the question is why does your subscription has physical hosting enabled?

 

[Mark_NLD]

@Kaspar you are onto something indeed. It is happening only to one specific "Service Plan". This Service Plan does not have "Physical hosting" selected (determined with "plesk bin service_plan --info | grep "Physical hosting"). This specific Service Plan is copied to dozens of servers and has the issue on each server.

I've send you the exported json of the Service Plan via Private Message. Can you see anything wrong with it?

Many thanks for your time.

 

[Mark_NLD]

@Kaspar after some more digging it seems the cause of the issue is "Switch on mailing lists".

When "Switch on mailing lists" is selected during provisioning an upgrade to a Service Plan without "Switch on mailing lists" enabled results in the error in regards to "Physical hosting".

 

[Kaspar@Plesk]

That makes sense as the mailing lists require physical hosting to be enabled.