[Plesk 10.4.4 ]Problem with Ipv6

[vincenzot]

Hello,

I have an problem into server where I use IPV6.

If I send via API 1.6.3.4 an password change, plesk10 into subscription cancel the IPV4 and leave only the IPV6 on the subscription, is possible to check that thing?

I have contact the creator of products and have ask me to contact you.

Thanks you

 

[IgorG]

Please fill template http://forum.parallels.com/showthread.php?t=106113 with all necessary details and information. I will forward it to developers.

 

[vincenzot]

Hello,

this is the filled template:

---------------------------------------------------------------
Plesk, 10.4.4, #43, Centos 5, 64BiT

PROBLEM DESCRIPTION
If you change the password for an subscription with Ipv6 and Ipv4 enabled via API 1.6.3.4 plesk remove IPv4 address from subscription and leave only the IPv6

STEPS TO REPRODUCE
Change the password from api 1.6.3.4 with an subscription that have Ipv4 and Ipv6 Enabled

ACTUAL RESULT
Plesk remove the ipv4 shared ip address from subscription and leave only the ipv6 shared ip

EXPECTED RESULT
Plesk must only change the password from the subscription without tocuh the assigned Ipv6 and Ipv4 ips

ANY ADDITIONAL INFORMATION
--------------------------------------------------------------

I wait your answer.

Thanks you so much.

 

[IgorG]

Thank you for report. I have forwarded it to developers. I will update thread with results of investigation as soon as I receive them.

 

[vincenzo.t]

Hello,

my plesk module delevopment write me that thing:

"this appears to possibly be a limitation in plesks API as it is only returning 1 IP and not the 2 like it is in the create function. Please view here this: http://screencast.com/t/vQmFJhUbY

We are getting this data from: $result["PACKET"]["WEBSPACE"]["GET"]["RESULT"]["DATA"]["HOSTING"]["VRT_HST"]["IP_ADDRESS"] inside the array they are returning."

Can you please try to find the problem? Thanks you

 

[IgorG]

I have updated request (#120735 for your reference) with this additional information. Thank you. Developers are working on it.

 

[IgorG]

We need more detailed steps to reproduce this issue. Could you please provide us step-by-step instruction how it can be reproduced. What sort of API request you use and so on.
Thanks.

 

[vincenzot]

Hello,

sorry for delay but I have see the post only now.

The problem you can reproduce with WHMCS plesk10 module.

I have contact the WHMCS developers of WHMCS and they say that plesk not goback 2 ips address but only 1 ( or ipv4 or ipv6).

This is the WHMCS API request:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++
<?xml version="1.0" encoding="UTF-8"?><packet version="1.6.3.4"><webspace>
<set>
<filter>
<name>DOMAIN</name>
</filter>
<values>
<hosting>
<vrt_hst>
<property>
<name>ftp_password</name>
<value>AAAAAAAAAAA</value>
</property>
<ip_address>IPV4 ADDRESS</ip_address>
</vrt_hst>
</hosting>
</values>
</set>
</webspace></packet>

Array
(
[PACKET] => Array
(
[WEBSPACE] => Array
(
[SET] => Array
(
[RESULT] => Array
(
[STATUS] => ok
[FILTER-ID] => DOMAIN
[ID] => 501
)

)

)

)

)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

++++++++++++++++++++++++++++++++++++++++++++++++++++++++
<?xml version="1.0" encoding="UTF-8"?><packet version="1.6.3.4"><webspace>
<get>
<filter>
<name>DOMAIN</name>
</filter>
<dataset>
<hosting/>
</dataset>
</get>
</webspace></packet>

Array
(
[PACKET] => Array
(
[WEBSPACE] => Array
(
[GET] => Array
(
[RESULT] => Array
(
[STATUS] => ok
[FILTER-ID] => DOMAIN
[ID] => 501
[DATA] => Array
(
[GEN_INFO] => Array
(
[CR_DATE] => 2012-10-19
[NAME] => DOMAIN
[ASCII-NAME] => DOMAIN
[STATUS] => 0
[REAL_SIZE] => 507904
[OWNER-ID] => 332
[DNS_IP_ADDRESS] => 2001:1b60:1000:9::2
[HTYPE] => vrt_hst
[GUID] => 745869ee-10b6-4893-ba33-617de2aade0a
[VENDOR-GUID] => 9d18198a-8c26-4863-af96-c04cea870cd7
[EXTERNAL-ID] =>
[SB-SITE-UUID] => 8719312f-28c0-14e1-1b2d-ce38475ec04b
)

[HOSTING] => Array
(
[VRT_HST] => Array
(
[PROPERTY] => Array
(
[NAME] => ftp_login
[VALUE] => USERNAME
)

[PROPERTY1] => Array
(
[NAME] => ftp_password
[VALUE] => PASSWORD
)

[PROPERTY2] => Array
(
[NAME] => ftp_password_type
[VALUE] => plain
)

[PROPERTY3] => Array
(
[NAME] => ftp_quota
[VALUE] => -1
)

[PROPERTY4] => Array
(
[NAME] => fp
[VALUE] => false
)

[PROPERTY5] => Array
(
[NAME] => fp_ssl
[VALUE] => false
)

[PROPERTY6] => Array
(
[NAME] => fp_auth
[VALUE] => false
)

[PROPERTY7] => Array
(
[NAME] => fp_admin_login
[VALUE] =>
)

[PROPERTY8] => Array
(
[NAME] => fp_admin_password
[VALUE] =>
)

[PROPERTY9] => Array
(
[NAME] => ssl
[VALUE] => true
)

[PROPERTY10] => Array
(
[NAME] => shell
[VALUE] => /bin/false
)

[PROPERTY11] => Array
(
[NAME] => php
[VALUE] => true
)

[PROPERTY12] => Array
(
[NAME] => php_handler_type
[VALUE] => module
)

[PROPERTY13] => Array
(
[NAME] => ssi
[VALUE] => false
)

[PROPERTY14] => Array
(
[NAME] => cgi
[VALUE] => true
)

[PROPERTY15] => Array
(
[NAME] => perl
[VALUE] => true
)

[PROPERTY16] => Array
(
[NAME] => python
[VALUE] => true
)

[PROPERTY17] => Array
(
[NAME] => asp
[VALUE] => false
)

[PROPERTY18] => Array
(
[NAME] => asp_dot_net
[VALUE] => false
)

[PROPERTY19] => Array
(
[NAME] => miva
[VALUE] => false
)

[PROPERTY20] => Array
(
[NAME] => coldfusion
[VALUE] => false
)

[PROPERTY21] => Array
(
[NAME] => webstat
[VALUE] => none
)

[PROPERTY22] => Array
(
[NAME] => webstat_protected
[VALUE] => false
)

[PROPERTY23] => Array
(
[NAME] => errdocs
[VALUE] => true
)

[PROPERTY24] => Array
(
[NAME] => wuscripts
[VALUE] => true
)

[PROPERTY25] => Array
(
[NAME] => at_domains
[VALUE] => false
)

[PROPERTY26] => Array
(
[NAME] => fastcgi
[VALUE] => true
)

[PROPERTY27] => Array
(
[NAME] => cgi_mode
[VALUE] =>
)

[PROPERTY28] => Array
(
[NAME] => www_root
[VALUE] => /data/vhosts/DOMAIN/httpdocs
)

[PROPERTY29] => Array
(
[NAME] => safe_mode
[VALUE] => off
)

[PROPERTY30] => Array
(
[NAME] => open_basedir
[VALUE] => {DOCROOT}/:/tmp/
)

[IP_ADDRESS] => 2001:1b60:1000:9::2
)

)

)

)

)

)

)

)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

++++++++++++++++++++++++++++++++++++++++++++++++++++++++
<?xml version="1.0" encoding="UTF-8"?><packet version="1.6.3.4"><customer>
<set>
<filter>
<login>BBBBBBBBBB</login>
</filter>
<values>
<gen_info>
<passwd>AAAAAAAAAAAAA</passwd>
</gen_info>
</values>
</set>
</customer></packet>

Array
(
[PACKET] => Array
(
[CUSTOMER] => Array
(
[SET] => Array
(
[RESULT] => Array
(
[STATUS] => ok
[FILTER-ID] => zefirose
[ID] => 332
)

)

)

)

)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

This is what wrote the WHMCS developers:

I'm afraid this appears to possibly be a limitation in plesks API as it is only returning 1 IP and not the 2 like it is in the create function. Please view here this: http://screencast.com/t/vQmFJhUbY

We are getting this data from: $result["PACKET"]["WEBSPACE"]["GET"]["RESULT"]["DATA"]["HOSTING"]["VRT_HST"]["IP_ADDRESS"] inside the array they are returning.

If you want I can give you my WHMCS and Server access, and you can check by yourself.

I wait your answer please.

Thanks you

 

[IgorG]

Thank you for details. I have updated request with it.
I will update thread with details as soon as I receive them from developers.