Plesk 10.4.4 update hangs

[Webroy]

Hi ,

I am trying to upgrade a server from 10.3.1 (with the backup isseus) to 10.4.4.

He always hangs on this part:
File downloading SITEBUILDER_10.4.4/dist-rpm-RedHat-all-all/base/pp-sitebuilder-10.4.4-36793.11110312.noarch.rpm: 10%..20%..30%..

I have rebooted. updated the server... but he keep ons hanging...

Any suggestions?

 

[tech01]

Determining the packages that need to be installed

Mine has been sitting here for 6 hours not waiting for the server to determin the products to be installed.

Centos 10.3.1 to 10.4.4 what happened to the free upgrade support which I need to use every time.

htop shows 100% CPU usage for /var/caches/parallels_installer/parallels_installer_CentOS_5_x86_64
and paralleles_insta

 

[tech01]

Ahh found it:
https://www.parallels.com/support/plesk/free10assistance/

 

[Kirill K]

Guys, could you provide output for "traceroute autoinstall.plesk.com"?

 

[tech01]

traceroute to autoinstall.plesk.com

traceroute autoinstall.plesk.com
traceroute to autoinstall.plesk.com (72.21.81.253), 30 hops max, 40 byte packets
1 * * *
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22 *

Hmmm I'll update my ticket with support as well.

 

[Webroy]

I have downloaded this from another server and the update went wel..

SITEBUILDER_10.4.4/dist-rpm-RedHat-all-all/base/pp-sitebuilder

 

[WilroffS]

@webroy; which alternative server/location did you use to download the Sitebuilder package from?

 

[Kirill K]

@webroy; which alternative server/location did you use to download the Sitebuilder package from?

try to use 64.131.90.31 as workaround.

 

[WilroffS]

Thanks Kriogen! That mirror works like a charm.