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ptholt
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plesk 10, centos, linux
see below, fails every time, constant issue.
ACTUAL RESULT = sheer frustration and impending feeling of replacing plesk growing rapidly by the day
EXPECTED RESULT = something that should work?
ANY ADDITIONAL INFORMATION - see below
I recently made the STUPID decision to upgrade my server to plesk10, quite frankly the worst thing i have experienced in all of my experience in over 20 years in IT (and yes that includes windows ME), but still, you live and learn.
So far i have come across some really great bugs and glitches, but these two are complete hum dingers and i am just waiting for a court case to come from an unhappy client at which point i will happily pass it straight on to parallels to deal with.
All of my existing clients were created when i was using plesk 9.5 and none of these issues where an issue in plesk 9.5.
Firstly if a client needs an email account password resetting, the ability to do so on any of my clients is not on the page where it says it is.
You can click around between the user and the mail tab, but the boxes to enter a new password just do not exist. The only options being to create a new email account.
Currently the only work around to this, is to delete the old email account completely and create a new one with a password you know so you can then get the client to log into webmail and change it, be warned though because even if you do this you will face the same problem in the future if they forget it again....
This is perhaps the stupidest recommendation i have ever seen, i left a ticket with parallels about the above and on logging back on to the server in the morning found the above "solution" and had a client shouting in my ear asking where his old emails where.... great solution! Client is now threatening legal action and i will quite happily pass on the details for parallels legal team to play with.
Secondly i am having issues with suspended clients, in plesk9.5 they would go suspended, client would pay, you would unsuspend and off you go for another year.
In plesk10 its more like the following -
Client account expires and is suspended
Client pays
You unsuspend on plesk10
It stays suspended
client calls to ask whats happening
You unsuspend on plesk10
Its stays suspended
you re-suspend and then re-activate
It stays suspended
You call support
They tell you its a dns issue with the domain name and not there problem
Domain name has 18 months subscription left and it worked before being suspended
turn off the domains dns service and turn it back on
Its stays suspended
Call support again to be told they will need to raise a ticket and you should have an answer within 24 hours
client calls again, getting louder now as they paid for renewal about 8 hours ago
Call support again, get an email from support asking which domains are effected... ARRGGHHH
client calls again legal threats this time and demands for a refund
It stays suspended
Restart the server out of sheer frustration and low and behold the site is now re-activated.....
Call support to ask why i have to restart the whole server to unsuspend a domain, to be told i could just ssh in and restart the web service and dns from the terminal, yes but i think you are missing the point, all clients get a short denial of service whilst it restarts just to re-activate a domain...
I'm a qa manager by trade, yet im feeling like i am providing the qa for parallels yet not being paid for it, its kinda like how MS started to go rushing out shoddy poor code with little or no testing and letting the clients do it for you, its why i no longer use windoze.... and im starting to think of ditching parallels for the same reason, either that or perhaps they can just tell me where to send my invoice for my time doing qa on there software....
see below, fails every time, constant issue.
ACTUAL RESULT = sheer frustration and impending feeling of replacing plesk growing rapidly by the day
EXPECTED RESULT = something that should work?
ANY ADDITIONAL INFORMATION - see below
I recently made the STUPID decision to upgrade my server to plesk10, quite frankly the worst thing i have experienced in all of my experience in over 20 years in IT (and yes that includes windows ME), but still, you live and learn.
So far i have come across some really great bugs and glitches, but these two are complete hum dingers and i am just waiting for a court case to come from an unhappy client at which point i will happily pass it straight on to parallels to deal with.
All of my existing clients were created when i was using plesk 9.5 and none of these issues where an issue in plesk 9.5.
Firstly if a client needs an email account password resetting, the ability to do so on any of my clients is not on the page where it says it is.
You can click around between the user and the mail tab, but the boxes to enter a new password just do not exist. The only options being to create a new email account.
Currently the only work around to this, is to delete the old email account completely and create a new one with a password you know so you can then get the client to log into webmail and change it, be warned though because even if you do this you will face the same problem in the future if they forget it again....
This is perhaps the stupidest recommendation i have ever seen, i left a ticket with parallels about the above and on logging back on to the server in the morning found the above "solution" and had a client shouting in my ear asking where his old emails where.... great solution! Client is now threatening legal action and i will quite happily pass on the details for parallels legal team to play with.
Secondly i am having issues with suspended clients, in plesk9.5 they would go suspended, client would pay, you would unsuspend and off you go for another year.
In plesk10 its more like the following -
Client account expires and is suspended
Client pays
You unsuspend on plesk10
It stays suspended
client calls to ask whats happening
You unsuspend on plesk10
Its stays suspended
you re-suspend and then re-activate
It stays suspended
You call support
They tell you its a dns issue with the domain name and not there problem
Domain name has 18 months subscription left and it worked before being suspended
turn off the domains dns service and turn it back on
Its stays suspended
Call support again to be told they will need to raise a ticket and you should have an answer within 24 hours
client calls again, getting louder now as they paid for renewal about 8 hours ago
Call support again, get an email from support asking which domains are effected... ARRGGHHH
client calls again legal threats this time and demands for a refund
It stays suspended
Restart the server out of sheer frustration and low and behold the site is now re-activated.....
Call support to ask why i have to restart the whole server to unsuspend a domain, to be told i could just ssh in and restart the web service and dns from the terminal, yes but i think you are missing the point, all clients get a short denial of service whilst it restarts just to re-activate a domain...
I'm a qa manager by trade, yet im feeling like i am providing the qa for parallels yet not being paid for it, its kinda like how MS started to go rushing out shoddy poor code with little or no testing and letting the clients do it for you, its why i no longer use windoze.... and im starting to think of ditching parallels for the same reason, either that or perhaps they can just tell me where to send my invoice for my time doing qa on there software....
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