Plesk 11.0.9 Email server issues.

[BoylesWhite]

Plesk 11.0.9 Email server issues. (With logs)

Hello,

I am currently having issues with sending and viewing emails from my server from any mobile or Apple device.

I have had the same error with Blackberry phone, Iphone, Ipad, Mac etc...

The settings are:

[email protected]

IMAP: mail.mydomain.com
Port: 143
SMTP: mail.mydomain.com
Port: 25

No SSL set
Password verification

The error is: Cannot connect to mail server.

Seems to work on outlook however we have had some errors. Although I recieved an email on outlook I then got an email from the account I sent the email from (outside of my domain and a standard service from elsewhere saying something along the lines of: Delivery failed. Will continue to re deliver for the next 48 hours)

Ah I managed to find some logs. Here are my mail logs:

Aug  9 00:00:07 s16030061 imapd: IMAP connect from @ [::ffff:80.235.145.58]INFO: LOGIN, user=lewis@[private].com, ip=[::ffff:[PrivateIP]], protocol=IMAP
Aug  9 00:00:42 s16030061 imapd: 1344466842.367922 LOGOUT, user=lewis@[private].com, ip=[::ffff:[PrivateIP]], headers=0, body=0, rcvd=65, sent=202, maildir=/var/qmail/mailnames/[private].com/lewis/Maildir
Aug  9 00:04:35 s16030061 postfix/smtpd[22081]: connect from unknown[[PrivateIP]]
Aug  9 00:04:35 s16030061 postfix/smtpd[22081]: NOQUEUE: reject: RCPT from unknown[PrivateIP]: 550 5.1.1 <mail@[private1].co.uk>: Recipient address rejected: User unknown in virtual mailbox table; from=<[email protected]> to=<mail@[private1].co.uk> proto=ESMTP helo=<[[privateIP]]>
Aug  9 00:04:35 s16030061 postfix/smtpd[22081]: disconnect from unknown[2.90.142.137]
Aug  9 00:04:35 s16030061 /usr/lib64/plesk-9.0/psa-pc-remote[18253]: Message aborted.
Aug  9 00:04:35 s16030061 /usr/lib64/plesk-9.0/psa-pc-remote[18253]: Message aborted.
Aug  9 00:07:55 s16030061 postfix/anvil[22083]: statistics: max connection rate 1/60s for (smtp:[privateIP]) at Aug  9 00:04:35
Aug  9 00:07:55 s16030061 postfix/anvil[22083]: statistics: max connection count 1 for (smtp:[privateIP]) at Aug  9 00:04:35
Aug  9 00:07:55 s16030061 postfix/anvil[22083]: statistics: max cache size 1 at Aug  9 00:04:35

Above I have replaces IP's with: [PrivateIP]
Domains with either: [Private] = one domain or [Private1] =other domain

 

[abdi]

Looking at your error log especially the line:

Aug 9 00:04:35 s16030061 postfix/smtpd[22081]: NOQUEUE: reject: RCPT from unknown[PrivateIP]: 550 5.1.1 <mail@[private1].co.uk>: Recipient address rejected: User unknown in virtual mailbox table; from=<[email protected]> to=<mail@[private1].co.uk> proto=ESMTP helo=<[[privateIP]]>

Indicates a missing user account on the server. May also suggest enabling submission and use port 587 instead of the default 25 as I noticed most ISPs tend to block / filter that port.