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Plesk 11.0.9 MU#23 Errors

Discussion in 'Plesk 11.x for Linux' started by a.maierhofer, Nov 6, 2012.

  1. a.maierhofer

    a.maierhofer New Pleskian

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    Hi,

    i have the problem that i can't start bind9 and that i can't create email accounts because of an error in mailmng (it returned an empty error). i restarted all plesk services and noticed that "mailer service" is "not installed".
    On my server is a fresh installation of Ubuntu 10.04.4 LTS running. I upgraded plesk 10.x to Plesk 11.0.9 MU#23 and then i got this errors.

    How can i fix this? (I can't give more information as i already did because i don't know where i have to search)
    I can't be the only one with this problem so please help me.

    Hope i get an answer very fast...

    Greetings
    a.maierhofer


    EDIT: i decided to reinstall all again and wait to update plesk but it would be very nice if someone can give me an answer/solution because i think that this is a problem in MU#23 and because i want to do an working upgrade asap. (a german blogger had the same problem but he has still no solution)
     
    Last edited: Nov 6, 2012
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Could you please be more specific? What sort of error messages you have exactly? How it can be reproduced? Have you tried to start this service in CLI? Any related error messages in logs?
     
  3. a.maierhofer

    a.maierhofer New Pleskian

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    Hi,

    i get this error: Error: Unable to find service node for web service on domain with id=4
    every time i try to delete a costumer
    and this error: Error: Unable update mailbox: mailmng failed: Empty error message from utility.
    every time when i try to create an email account.

    when i tried to start bind9 i got no error message but the service didnt start. when i tried to start it in the shell i got no error message too. it just said: starting bind9 service [failed]
    i had the same error on my other ubuntu server, but i switched to the new one because nobody could fix it. now i noticed that this must be an error because of plesk.
     
  4. a.maierhofer

    a.maierhofer New Pleskian

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    sorry i forgot to tell you that the cpu usage is most time over 90% when plesk is running
    if i stopped plesk it fell back to 5% max. usage.
     
    Last edited: Nov 7, 2012
  5. IgorG

    IgorG Forums Analyst Staff Member

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  6. a.maierhofer

    a.maierhofer New Pleskian

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    yes, i have already tried it. there are no useful results.

    i have reinstalled the system and using plesk 10 again. i hope there will come a fix for that problem.
     
  7. a.maierhofer

    a.maierhofer New Pleskian

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    Plesk did an automatic update...now i have this problem again:
    this **** is pissing me on...
    i did nothing except hosting my websites and then plesk isn't even starting. How can i fix that?
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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  9. a.maierhofer

    a.maierhofer New Pleskian

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    i added the logs as zip file.

    mailman has no log files (i don't know why)


    plesk upgraded to version 11.0.9 MU#23 again. now i am at the beginning of my problem again.
    i can't create any email-account because of this error: "Error: Unable update mailbox: mailmng failed: Empty error message from utility."
     

    Attached Files:

  10. IgorG

    IgorG Forums Analyst Staff Member

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    Unable update mailbox: mailmng failed: Empty error message from utility.

    The issue was born with ubuntu security update for all mysql library from 5.1.63 to 5.1.66.

    Look at the thread http://forum.parallels.com/showthread.php?t=260790). This thread has this issue and the fix.
     
  11. a.maierhofer

    a.maierhofer New Pleskian

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    Thank you so much for that help. It costed me about 500€ because i couldn't receive E-Mails from costumers but now it works fine again.

    Will there be a real fix for it soon?
     
  12. IgorG

    IgorG Forums Analyst Staff Member

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    It is already fixed in MU#25 - http://kb.parallels.com/115125
     
  13. a.maierhofer

    a.maierhofer New Pleskian

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    ok, thanks...
    update worked fine and now everthing else is working fine again too.
     
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